First American Financial
Customer Success Partner (Remote)
This job is now closed
Job Description
- Req#: R046566
Employer Industry: Commercial Real Estate Services
Why consider this job opportunity:
- Salary up to $125,600 annually
- Comprehensive benefits package including medical, dental, vision, and 401k
- Opportunity for career advancement and growth within a Fortune 500 organization
- Supportive and inclusive workplace culture that celebrates diversity
- Chance to make a positive impact on customer satisfaction and success
- Flexible work environment with the ability to manage multiple accounts independently
What to Expect (Job Responsibilities):
- Serve as the strategic communication liaison between customers and the service team
- Identify a customer’s unique needs, goals, and challenges in the title and escrow process
- Collaborate with internal teams to streamline processes for an improved customer closing experience
- Onboard new customers, guiding them through a systematic process to facilitate decision-making
- Assist customers with technical inquiries and troubleshoot issues promptly
What is Required (Qualifications):
- Bachelor’s degree or equivalent combination of education and experience
- 6-10 years of directly related experience
- 3+ years of experience in Customer Success, Account Management, Title Insurance, or a related role
- Proven track record of superior customer service
- Advanced to Expert level MS Excel knowledge
How to Stand Out (Preferred Qualifications):
- Experience managing relationships in complex organizations, specifically within large enterprises
- Strong problem-solving skills and ability to identify unique solutions to complex problems
- Excellent verbal and written communication skills with internal and external customers
#CommercialRealEstate #CustomerSuccess #CareerOpportunity #DiversityAndInclusion #CompetitivePay
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
In June 2010, First American Financial Corporation was established when First American split its businesses to create First American Financial Corporation which provides title and settlement services to the real estate and mortgage industry, and CoreLo...
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