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Customer Success Representative (CSR) - Remote
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Job Description
- Req#: 56
Employer Industry: Real Estate Technology
Why consider this job opportunity:
- Competitive pay with benefits including medical, dental, and vision coverage (company pays 75% of base plan)
- Opportunity for career advancement and growth within a fast-paced environment
- 401(k) plan with company matching to support your financial future
- Generous paid time off, including 9 paid annual holidays and paid sick leave
- Chance to make a significant impact on client satisfaction and overall business growth
- Supportive and collaborative work culture that values teamwork and personal development
What to Expect (Job Responsibilities):
- Develop strong consultative relationships with clients to understand their business objectives and how the employer can meet their needs
- Manage a high volume of incoming and outgoing calls, chats, and emails
- Identify and assess customer needs to ensure satisfaction and retention
- Resolve customer complaints and provide appropriate solutions while maintaining accurate records in the company CRM
- Proactively learn about products and services to offer tailored support and generate sales leads
What is Required (Qualifications):
- Experience in providing outstanding customer service and fostering customer satisfaction
- Strong communication skills with an emphasis on empathy, patience, and active listening
- Ability to thrive in a fast-paced, high-volume call center environment
- Proficient technical skills related to the product or service offered
- Bachelor's degree in sales, communications, or a related field, or relevant experience
How to Stand Out (Preferred Qualifications):
- Experience in a customer success or account management role within a technology-driven organization
- Familiarity with CRM software and customer interaction documentation
- Demonstrated ability to bridge the gap between sales and customer support
- Willingness to embrace feedback for personal and professional growth
#RealEstateTechnology #ClientSuccess #CustomerService #CareerGrowth #TeamCulture
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