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Customer Success Solution Account Manager, Utility Management
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Job Description
- Req#: SOLUT007768
Employer Industry: Utility Management Solutions
Why consider this job opportunity:
- Competitive salary with performance-based bonuses
- Comprehensive benefits package including health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off and holidays, with opportunities for professional development
- Chance to work with a leading company in the utility management and sustainability sector
- Opportunity for career advancement and to make a positive impact on client satisfaction
What to Expect (Job Responsibilities):
- Engage customers proactively on platform adoption by leveraging product usage metrics and data analysis
- Serve as a trusted advisor, providing deep product knowledge and articulating market trends
- Facilitate discovery sessions with customers to identify product use cases and adoption opportunities
- Deliver platform Solution Reviews focused on strategic objectives to drive revenue and ROI
- Collaborate with Customer Success Managers and Sales teams to identify expansion opportunities
What is Required (Qualifications):
- Bachelor's degree in Business or related field; minimum of 3 years' experience in a business and technical role
- Proficient in MS Office Suite (Outlook, Word, PowerPoint, and Excel)
- High level of customer empathy and the ability to communicate effectively with diverse groups
- Proven ability to manage multiple projects while meeting regular deadlines
- Experience in SaaS implementations and operational improvement initiatives
How to Stand Out (Preferred Qualifications):
- Experience in multifamily real estate
- Familiarity with utility management and sustainability solutions
#UtilityManagement #ClientSuccess #CareerOpportunity #CompetitiveBenefits #SaaSImplementation
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