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Customer Success Solutions Consultant - CDK DMS Variable Operations
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Job Description
- Req#: JR8256
Employer Industry: Automotive Software Solutions
Why consider this job opportunity:
- Salary range of $95,000 to $100,000
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, and vision coverage
- Paid Time Off (PTO) and 401K matching program
- Chance to work with a diverse team that values inclusion and different perspectives
- Willingness to travel up to 25% to 50%, providing dynamic work experiences
What to Expect (Job Responsibilities):
- Enhance customer satisfaction by improving efficiency among Customer Success Managers (CSMs) and reducing client cancellations
- Collaborate with internal teams to deliver high-quality solutions and drive deeper customer engagement
- Provide continuous enablement and proactive technical support to clients
- Act as a trusted advisor to dealership management, ensuring effective utilization of CDK products
- Mentor associates and promote a culture of continuous improvement within the Customer Success team
What is Required (Qualifications):
- Minimum of 6 years of automotive industry experience
- At least 6 years in a customer-facing role
- Technical expertise in CDK DMS Variable Operation
- Comprehensive knowledge of dealership workflows, accounting operations, and front-end sales
- Bachelor’s degree or equivalent experience
How to Stand Out (Preferred Qualifications):
- 6 years of dealership industry experience
- 4+ years of experience in enterprise software solutions engineering, consulting, or architecture
- Familiarity with web infrastructure and software development best practices
- SaaS experience is preferred
#AutomotiveSoftware #CustomerSuccess #CareerGrowth #DiversityAndInclusion #TechnicalSupport
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