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Customer Success Specialist 2- Remote
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Job Description
- Req#: CUSTO001870
Employer Industry: Health Insurance Services
Why consider this job opportunity:
- Hybrid availability for work flexibility
- 401(k) with company match to support your financial future
- Comprehensive health insurance coverage for your well-being
- Paid time off and holidays to ensure work-life balance
- Opportunities for professional development through LinkedIn Learning and mentorship programs
- Supportive and collaborative work environment that values inclusivity and personal growth
What to Expect (Job Responsibilities):
- Provide customer service by answering calls and responding to inquiries from policyholders, medical providers, and sales agents regarding life, health, and ancillary insurance policies
- Process changes related to premiums, deductibles, and terminations while ensuring compliance with privacy regulations
- Document customer claims and maintain accurate records to fulfill requests from policyholders and providers
- Research and collaborate with internal departments to resolve complaints and concerns, escalating complex issues as necessary
- Train and mentor less experienced customer success representatives, offering coaching and support
What is Required (Qualifications):
- High school diploma or GED equivalence
- Minimum of 1 year of customer service or related experience
- Familiarity with customer success principles and processes
- Strong verbal and written communication skills with effective listening abilities
- General knowledge of MS Office applications (Excel, Word, Outlook)
How to Stand Out (Preferred Qualifications):
- Experience in the insurance industry is a plus
- Strong attention to detail and ability to maintain metrics as a Customer Success Specialist
- Proven ability to effectively manage time and prioritize tasks
- Familiarity with privacy regulations related to policyholders and medical providers
#HealthInsurance #CustomerService #CareerGrowth #RemoteWork #ProfessionalDevelopment
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