• Job Description

  Req#: vidnv96aaZxy
  Employer Industry: AI Software for Digital Publishing
  
  Why consider this job opportunity:
  - Competitive salary and equity options
  - Full healthcare benefits including Medical PPO, Dental, and Vision
  - 401K matching to support your financial future
  - Generous vacation policy to promote work-life balance
  - Opportunity to work remotely, providing flexibility in your work environment
  - Unique chance to join a fast-growing company and impact major media clients
  
  What to Expect (Job Responsibilities):
  - Lead the initial onboarding process for new users, ensuring a smooth transition and high adoption of the employer's dashboard
  - Conduct initial investigations into customer inquiries to identify needs related to user education, workflow preferences, or technical issues
  - Facilitate delivery of product training and tool tutorials for effective usage by the team and clients
  - Monitor customer usage and proactively provide "refresher" training for underutilized features
  - Create and maintain easy-to-understand "how-to" guides for non-technical audiences
  
  What is Required (Qualifications):
  - 0-3 years of experience in customer success, technical support, marketing, communications, or a relevant field (preferably within media)
  - BA/BS degree required, preferably in Marketing/PR, Communications, Journalism, or English
  - Excellent written and verbal communication skills, with a natural ability to teach and simplify complex concepts
  - Familiarity with major social media platforms such as Facebook, Instagram, X (formerly Twitter), and LinkedIn
  - Proficient in the Google Suite of programs (Docs, Slides, Sheets) and/or Excel
  
  How to Stand Out (Preferred Qualifications):
  - Experience in a customer success or technical support role within the media industry
  - Strong attention to detail and organized time management skills
  - Self-motivated with the ability to learn and adapt quickly in a fast-paced environment
  
  #AI #CustomerSuccess #RemoteWork #MediaIndustry #CareerOpportunity
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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