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Customer Success Specialist
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Job Description
- Req#: GobKHA9SDtyG
Employer Industry: Educational Technology
Why consider this job opportunity:
- Salary up to $57,500
- Opportunity for career advancement and growth within the organization
- Generous benefits including Medical, Vision, Dental, Life, and Disability insurance
- Flexible work schedules and remote capabilities
- 12 weeks of paid parental leave
- Collaborative and inclusive company culture
What to Expect (Job Responsibilities):
- Serve as the on-campus frontline representative for the course materials affordability and access program
- Coordinate onsite activity with third-party fulfillment partner during distribution periods
- Monitor quality and escalate any operational issues to the Customer Success Manager
- Represent the employer at campus events and engage with students, faculty, and staff
- Track and report on key metrics related to student interactions and distribution progress
What is Required (Qualifications):
- 1-2 years in a customer-facing or support role; experience in higher education or bookstore operations is a plus
- Proficiency in using technology and digital customer relationship management tools
- Strong analytical, problem-solving, and decision-making skills
- Exceptional communication and collaboration skills across various channels
- Strong public speaking and presentation skills
How to Stand Out (Preferred Qualifications):
- Experience in higher education environments, ideally in student services or academic support
- Knowledge of bookstore operations
#EducationalTechnology #CustomerSuccess #CareerOpportunity #FlexibleWork #HigherEducation
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