Atos
Customer Support Agent with French
This job is now closed
Job Description
- Req#: 476408
- Resolve incidents, complete service requests or initiate support.
- Identify appropriate problem-resolution procedures using customer-specific information.
- Be the SPOC (Single Point of Contact) within the service provider for the incident originator.
- Contact incident originator via telephone or e-mail when the incident has been resolved or service request has been fulfilled.
- Enthusiastically coordinate progress throughout the entire lifecycle of the incident.
- Report Service Level Management about identified incidents, potential SLA breeches; and provide them information about the processed incidents and service requests.
- Proficiency in French and fluency in English.
- Ability to work on shifts.
- Overall IT Knowledge and computer language.
- Experience problem solving and investigating at pace while simultaneously engaging and updating business partners.
- Excellent communications skills.
- Strong Analytical skills and process understanding.
- Customer centricity and sense of responsibility.
- Ability to learn.
- Quality Analyst
- Service Delivery Supporter
- Team Leader
- Level 2 agent
- Training and development crafted to your individual goals and needs.
- Flexible working schedule.
- Continuous long term career opportunities and professional growth in a global company.
Role Description:
We are looking for a seeking graduate or professional to join one of our emerging, diverse and positive teams in Gran Canaria. In this role you will dedicate to various tasks and you will have the chance to develop your skills and career.
What you will do:
Your qualifications:
Possible future roles:
Why you will love working here:
About the company
Atos is the global leader in secure and decarbonized digital with a range of market-leading digital solutions along with consultancy services, digital security, and decarbonization offerings; an end-to-end partnership approach.
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