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Customer Support Analyst
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Job Description
- Req#: 66d03cfc-536d-4c67-a7b2-fe8eff2f30d8
Employer Industry: HR Technology Solutions
Why consider this job opportunity:
- Salary up to $57,944
- Opportunity for career advancement and growth within the organization
- Work remotely in a flexible, results-driven environment
- Comprehensive benefits package and performance-based bonus program
- Inclusive culture where collaboration and diverse perspectives are valued
- Access to learning resources and leadership programs for professional development
What to Expect (Job Responsibilities):
- Resolve customer inquiries independently via phone, email, and chat with clear, empathetic communication
- Troubleshoot and resolve customer issues across low to medium complexity product areas
- Document case resolutions, root causes, and follow-ups in the ticketing system
- Contribute to internal and customer-facing knowledge base by capturing solutions and identifying documentation gaps
- Manage standard customer frustrations independently while seeking guidance for complex interactions
What is Required (Qualifications):
- Bachelor's degree in Business, Communications, Technology, or related field, or equivalent experience
- 1-3 years of experience in customer support, help desk, or client-facing technology role
- Strong communication and interpersonal skills to explain technical solutions clearly
- Proven problem-solving and organizational abilities
- Customer-first mindset with empathy, patience, and strong attention to detail
How to Stand Out (Preferred Qualifications):
- Exposure to SaaS or HR technology solutions
- Experience with ticketing systems such as Zendesk or Salesforce Service Cloud
#HRTech #CustomerSupport #RemoteWork #CareerGrowth #InclusiveCulture
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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