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Job Description
- Req#: JR101908
Employer Industry: Software and Technology Solutions for Home Care
Why consider this job opportunity:
- Strong potential for career advancement and growth within the organization
- Opportunity to work in a dynamic and innovative environment
- Engaging role that combines problem-solving and customer service
- Chance to contribute to the success of small and medium-sized businesses
- Supportive company culture that values diversity and inclusion
What to Expect (Job Responsibilities):
- Respond to product functionality and technical support requests from enterprise business clients in a timely and professional manner
- Assist customers with application support needs, offering guidance on functionality, configuration, and workflow recommendations
- Troubleshoot and identify causes of user issues; recommend solutions and collaborate with engineering teams as needed
- Provide feedback to the product development team on product enhancements and improvements
- Manage customer inquiries through the ticketing queue and live calls promptly
What is Required (Qualifications):
- Minimum of 3 years of experience in a medical office or related field
- Demonstrated experience providing customer or technical support
- Strong written and verbal communication skills
- Proven ability to troubleshoot and resolve user issues effectively
- Bachelor's degree preferred
How to Stand Out (Preferred Qualifications):
- Previous medical office experience (3+ years preferred)
- Strong decision-making and problem-solving abilities
- Ability to remain calm and professional under pressure
- Willingness to work after-hour shifts on a rotational basis
- Excellent organizational and time-management skills
#SoftwareSolutions #CustomerSupport #CareerGrowth #InclusiveWorkplace #TechnicalSupport
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