Via
Customer Support (German-speaking, Part-time)
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Job Description
- Req#: 8357575002
Employer Industry: Transportation Technology
Why consider this job opportunity:
- Flexible work-from-home arrangement, as long as you are based in England
- Competitive pay with a base hourly rate of £14.75; opportunities for shift bonuses
- 28 days of vacation inclusive of public holidays
- Work with a company dedicated to improving accessibility to mobility and reducing the world's carbon footprint
- Opportunities for growth and increased responsibilities, along with corresponding compensation
What to Expect (Job Responsibilities):
- Provide telephone and email support to ensure the smooth daily operation of services
- Work scheduled shifts, with additional bonuses for night shifts, Sundays, or pre-determined holidays
- Assist drivers and passengers with their questions and concerns to ensure they feel supported
- Focus on customer satisfaction by resolving issues efficiently
- Engage in a dynamic environment with opportunities to take on additional tasks and responsibilities
What is Required (Qualifications):
- Fluent in German (C2 or native) and English (C1 or C2)
- Excellent communication skills with the ability to adapt tone in various contexts
- Ability to remain calm in stressful situations and develop creative solutions
- Passion for providing advice and support over the phone
- Technology-savvy and comfortable working with modern IT tools
How to Stand Out (Preferred Qualifications):
- Previous experience in a call center environment is a plus, though not required
- A strong desire to learn and deliver exceptional service
- Enthusiasm for the mission of improving quality of life through accessible mobility
#Transportation #CustomerService #RemoteWork #CareerOpportunity #Sustainability
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Via Transportation, Inc. is an American vehicle for hire company headquartered in New York City.
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