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customer support specialist
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Job Description
- Req#: 25-00244
Employer Industry: Customer Service and Support
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible scheduling options
- Supportive and collaborative work environment
- Engage in a role that emphasizes empathy and customer satisfaction
- Chance to work with cutting-edge technology and tools in customer support
What to Expect (Job Responsibilities):
- Respond promptly and professionally to customer inquiries via phone, email, chat, or ticketing systems
- Diagnose and resolve product or service issues in a timely manner
- Maintain a high level of product knowledge to provide accurate and effective support
- Document customer interactions, feedback, and resolutions in the CRM system
- Collaborate with internal teams to improve customer experience and suggest process improvements
What is Required (Qualifications):
- Bachelor's degree in Business, Communication, or a related field (or equivalent experience)
- 1-3 years of experience in a customer support, helpdesk, or client service role
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Proficiency with CRM and support tools (e.g., Zendesk, Freshdesk, Salesforce, Intercom)
How to Stand Out (Preferred Qualifications):
- Experience supporting SaaS or technology-based products
- Familiarity with IT troubleshooting or basic technical support
- Multilingual abilities are a plus
#CustomerSupport #RemoteWork #CareerGrowth #TechnologySupport #CustomerExperience
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