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Bilingual (Portuguese) Customer Support Specialist
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Job Description
- Req#: R49556
Employer Industry: Transportation Technology
Why consider this job opportunity:
- Salary up to $55,200
- Comprehensive core benefits including Medical, Dental, Vision, Life, Disability, and retirement plans
- Opportunity to work remotely from anywhere in the U.S.
- Inclusive and diverse work environment that values employee contributions
- Chance to develop skills in customer support and technical systems integration
What to Expect (Job Responsibilities):
- Provide technical support for inquiries and requests related to the employer's platforms via ticketing system, phone, and email
- Maintain multiple ticketing queues/mailboxes alongside team members
- Train key users and ensure ongoing support for system users
- Complete integration of new carriers onto the platforms, coordinating system launches
- Gather customer information and document all interactions through a ticketing tool
What is Required (Qualifications):
- Proficiency in Spanish and/or Portuguese
- Bachelor of Business Administration and/or 2+ years in customer support
- Solid understanding of system interfaces with other applications
- Proficient in MS Office products and navigating internet resources
- Strong organizational skills and ability to multitask in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Experience with ERP systems
- Fast technical comprehension and excellent customer-focused mentality
- Outstanding communication and interpersonal skills
- Self-motivated and solution-oriented team player
#TransportationTechnology #CustomerSupport #RemoteWork #DiversityAndInclusion #CareerOpportunity
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