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Customer Support Specialist - Aviation Software | FBO Operations | Remote (North America)
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Job Description
- Req#: 89
Employer Industry: Aviation Technology
Why consider this job opportunity:
- Competitive compensation based on experience
- Opportunity for career advancement and growth within a rapidly scaling company
- Work remotely from anywhere in North America
- Direct impact on how Fixed Base Operators (FBOs) operate daily
- Supportive team culture that values work-life balance
- Chance to work with modern, aviation-specific technology
What to Expect (Job Responsibilities):
- Provide knowledgeable and professional customer support via phone, chat, help desk, and occasional in-person interactions
- Troubleshoot technical and workflow-related issues within the X-1FBO platform
- Own customer issues from intake through resolution with high follow-through
- Maintain accurate records and updates in Zoho Desk and CRM
- Collaborate with internal teams to resolve issues and improve customer experience
What is Required (Qualifications):
- Required experience in FBO operations, general aviation customer service, or line service
- Strong written and verbal communication skills
- Comfort working with modern software and learning new systems
- High attention to detail and strong sense of ownership
- Willingness to travel periodically as needed
How to Stand Out (Preferred Qualifications):
- Previous customer support or help desk experience is a plus but not required
#AviationTechnology #CustomerSupport #RemoteWork #CareerGrowth #FBOOperations
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