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Customer Support Specialist - Experienced
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Job Description
- Req#: 744000101402488
Employer Industry: Event Management Software
Why consider this job opportunity:
- Salary starting at $62,000 per year, commensurate with experience
- Comprehensive benefits package including full health insurance coverage (medical, dental, vision, and life)
- Unlimited PTO and flexible working hours
- Opportunity to work with a diverse and driven remote team
- Engage in in-person meetings and collaboration at least once a year
What to Expect (Job Responsibilities):
- Provide email, phone, video meeting, and chat-based support for clients
- Create, edit, and manage events according to client requests and established best practices
- Facilitate online training for users of the platform
- Provide on-site support and training for event check-in
- Assist in training new support team members
What is Required (Qualifications):
- 4-5+ years of experience in SaaS support
- Bachelor's degree preferred (or equivalent industry experience)
- Proven creative problem-solving approach and strong analytical skills
- Experience with Zendesk Support and/or HubSpot Service
- Competency with Adobe Illustrator
How to Stand Out (Preferred Qualifications):
- Basic graphic design skills for image resizing, editing, etc., in Adobe Photoshop or a similar program
- Quiet and dedicated space to work at home during regular business hours
- Alignment with the organization's values
#EventManagement #CustomerSupport #RemoteWork #SaaS #CareerOpportunity
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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