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Customer Support Specialist *remote* (m/f/d)
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Job Description
- Req#: 361
Employer Industry: Fintech
Why consider this job opportunity:
- Attractive remuneration package
- Opportunity to work in a growing team with significant responsibilities
- Flexibility to work remotely
- Monthly mobility benefit and company card with a monthly allowance for lunches and coffee
- Flat hierarchy with transparent communication in a professional atmosphere
- Chance to develop your talent within a dynamic team focused on ambitious goals
What to Expect (Job Responsibilities):
- Own the outcome for clients by managing complex issues from start to finish, ensuring clear communication throughout the process
- Act as the operational bridge between Compliance and Sales, validating data and managing service recovery for high-value accounts
- Spot friction in processes and contribute to rewriting standard operating procedures to enhance service quality
- Provide technical configuration and troubleshooting support tailored to specialized verticals, ensuring alignment with clients' business models
- Investigate root causes of issues, providing feedback to Engineering for continuous improvement
What is Required (Qualifications):
- Minimum of 2 years of experience in B2B Customer Support, Operations, or Fintech, preferably in a regulated environment
- Experience with CRM tools (e.g., HubSpot, Zendesk, Salesforce) and familiarity with technical details such as APIs and accounting integrations
- Exceptional written and verbal communication skills, with the ability to explain complex concepts clearly and empathetically
- Willingness to provide coverage on public holidays occasionally to ensure client support
- Ability to thrive in ambiguity and proactively suggest fixes for broken processes
How to Stand Out (Preferred Qualifications):
- Experience in a regulated environment (Fintech/Banking) where attention to detail is crucial
- Comfortable navigating back-office admin panels and understanding basic financial concepts like Credit Lines, KYC, and AML
#Fintech #CustomerSupport #RemoteWork #CareerGrowth #ProblemSolving
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