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Customer Support Specialist
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Job Description
- Req#: 1042
Employer Industry: Legal Contract Services
Why consider this job opportunity:
- Company-paid health, dental, and vision benefits for employees
- 401(k) plan with company match
- Bonus potential
- Opportunity to work in a collaborative environment with a focus on customer satisfaction
- Chance to enhance skills using customer support software like Zendesk
- Engage in continuous improvement initiatives to enhance customer service processes
What to Expect (Job Responsibilities):
- Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner
- Use Zendesk or similar customer support software to manage and track customer interactions
- Resolve customer complaints by providing accurate information and troubleshooting issues
- Maintain a high level of product knowledge to assist customers with questions and concerns
- Collaborate with other departments to ensure efficient resolution of customer issues
What is Required (Qualifications):
- Minimum of 1-2 years of experience in customer support or a related field
- Familiarity with Zendesk or other customer support platforms
- Excellent verbal and written communication skills
- Strong problem-solving skills and the ability to think critically
- Basic knowledge of Microsoft Office Suite and other computer applications
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced customer support environment
- Ability to adapt to changing priorities and handle multiple tasks effectively
- Strong commitment to providing outstanding customer service
#LegalServices #CustomerSupport #CareerOpportunity #EmployeeBenefits #ProblemSolving
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