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Customer Support Specialist
5 days agoWhat's your preference?
Job Description
- Req#: 3907844
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $23/hour, dependent on experience
- Comprehensive benefits including medical, dental, and vision insurance
- 401k plan with a 4% company match
- Generous time off: 10 days of PTO, 6 days of paid sick time, plus 6 paid holidays and 1 floating holiday
- Supportive and collaborative EPIC company culture
- Flexible remote work opportunity with hybrid options available for local candidates
What to Expect (Job Responsibilities):
- Provide high-quality support to patients through email, chat, and occasional phone communication
- Audit accounts to ensure compliance with established protocols
- Evaluate customers' financial situations and negotiate repayment terms
- Accurately input customer-related data and manage ad hoc email correspondence
- Report weekly to Team Lead on accomplishments and performance goals
What is Required (Qualifications):
- Previous customer support experience preferred (email, chat, or call center)
- Strong written and verbal communication skills
- Ability to navigate multiple systems and maintain accurate account documentation
- Strong problem-solving and decision-making skills
- Beginner-Intermediate proficiency in Microsoft Excel
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced customer support environment
- Proven ability to remain professional and empathetic during customer interactions
- Strong attention to detail and self-motivation
- Ability to multitask effectively
#HealthcareServices #CustomerSupport #RemoteWork #CareerOpportunity #CompetitivePay
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