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Customer Support Specialist
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Job Description
- Req#: Jk4qdSHKMtxX
Employer Industry: Home Healthcare Technology
Why consider this job opportunity:
- Salary up to $75,000
- Great health benefits including healthcare, dental, and vision
- Opportunity for career advancement and ownership within an early-stage company
- Remote work flexibility within U.S. time zones (EST or Central)
- Collaborative culture with the chance to work closely with product and engineering teams
- Contribute to a mission-driven company focused on improving healthcare documentation at scale
What to Expect (Job Responsibilities):
- Serve as the first line of support for users, including clinicians, staff, and admins via Zendesk (email, chat, tickets, phone)
- Troubleshoot user-reported issues, escalate bugs to product/engineering, and follow through on resolution
- Triage and categorize inbound tickets to improve internal response speed and clarity
- Translate user feedback into actionable insights to enhance product usability
- Collaborate closely with Customer Success to ensure a consistent and proactive support experience
What is Required (Qualifications):
- Minimum of 3 years of experience in customer support or client-facing roles, ideally in a healthtech or healthcare SaaS company
- Familiarity with Zendesk
- Deep understanding of clinical workflows, home health, or EHR/EMR systems
- Excellent written and verbal communication skills to simplify technical topics for non-technical users
- Strong organizational habits and proactive follow-up instincts
How to Stand Out (Preferred Qualifications):
- Knowledge of HIPAA compliance, security protocols, and protected health information (PHI)
- Experience supporting an AI or voice-based product
- Based in ET or CT time zones
#HomeHealthcare #CustomerSupport #RemoteWork #HealthTech #CareerGrowth
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