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Customer Support Specialist
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Job Description
- Req#: JR_046060
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $40.29 USD Hourly
- Comprehensive benefits package including medical, vision, dental, and life insurance
- Flexible work arrangements and the opportunity to work remotely
- 15 days Paid Time Off (PTO) in the first year, plus 11 paid holidays and 3 floating days
- Opportunities for personal and professional growth within a supportive and innovative culture
What to Expect (Job Responsibilities):
- Respond to customer inquiries regarding the employer's application and services in a friendly and efficient manner
- Diagnose and resolve customer issues over the phone or via electronic communication
- Track and document support requests and ensure proper notation of customer problems
- Collaborate with customers to provide tailored solutions to their needs
- Stay updated on current technology and product offerings to effectively assist customers
What is Required (Qualifications):
- Prior experience providing software support to external customers
- Technical aptitude and troubleshooting skills for logical problem-solving
- Proven ability to resolve issues in a timely manner
- Experience working in a remote workforce
- Proficient in Microsoft products (Outlook, Word, Excel)
How to Stand Out (Preferred Qualifications):
- Experience with the employer's software application
- Background in HME, home health, or the healthcare industry
- Bachelor's degree in finance, business, healthcare, technology, or a relevant field
- Experience with Salesforce is a plus
#HealthcareTechnology #CustomerSupport #RemoteWork #CareerGrowth #BenefitsPackage
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