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Customer Support Specialist
5 days agoWhat's your preference?
Job Description
- Req#: JR10989
Employer Industry: Automotive Technology and Services
Why consider this job opportunity:
- Salary range of $41,500.00 - $49,800.00
- Comprehensive benefits package including Medical, Dental & Vision Healthcare Plans
- New Hire Stipend for Home Office Set-Up
- Generous PTO and additional paid time off through the Refuel recognition program
- Opportunities for career growth within a collaborative and supportive environment
- Recognized as a U.S. News & World Report Best Company to Work For in 2024
What to Expect (Job Responsibilities):
- Develop expertise in the employer's products and services and actively share knowledge with customers
- Achieve individual and team service level goals
- Track and document all customer inquiries and resolutions in SalesForce.com
- Identify and escalate necessary customer inquiries and issues to Tier 2 Support, Product, and Technical Support teams
- Assist with various tasks and inquiries from customers, including dealers and consumers
What is Required (Qualifications):
- Minimum of one year of work experience required; college degree preferred
- Prior customer service experience or experience in service industries preferred
- Excellent time management, organizational, and prioritization skills
- Strong verbal and written communication skills
- Customer-focused with a positive attitude and ability to work with a diverse customer base
How to Stand Out (Preferred Qualifications):
- Familiarity with online media and tools
- Greater technical aptitude preferred
- Ability to learn quickly and adapt to change
- Flexibility to work weekend and/or evening shifts
#AutomotiveIndustry #CustomerService #CareerGrowth #EmployeeBenefits #RemoteWorkOpportunity
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