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Data Engineering Tech Support Analyst - National Remote
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Job Description
- Req#: 2287119
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $38.85 per hour
- Comprehensive benefits package, including equity stock purchase and 401k contributions
- Opportunity for career advancement and professional development
- Work remotely from anywhere within the U.S.
- Supportive and collaborative work environment
- Recognition programs to reward your performance
What to Expect (Job Responsibilities):
- Assist in the remediation of technical incidents and data quality issues as directed by the Manager of Tech Support
- Perform initial triage of incidents, gathering relevant information to aid in swift resolution
- Utilize ServiceNow to log and track incidents, ensuring accurate documentation and timely updates
- Collaborate with team members to learn best practices in data engineering and incident management
- Maintain a high level of professionalism and customer service when interacting with stakeholders
What is Required (Qualifications):
- High School Diploma/GED (or higher)
- 6+ months of experience with IT support processes and familiarity with incident management tools like ServiceNow or similar
- 3+ months of experience with AWS or any other cloud infrastructure support
- 3+ months of experience with MS Office tools like Excel, PowerPoint, Word, and Outlook
- Ability to work on weekends or on calls when required
How to Stand Out (Preferred Qualifications):
- Strong problem-solving skills with attention to detail in identifying issues
- Effective communication skills for collaboration within a team environment
- Eagerness to learn and develop technical skills related to the enterprise Master Data Management application
- Good organizational skills to manage multiple tasks and incidents efficiently
- Demonstrated customer service skills and professionalism in interactions with stakeholders
#HealthcareTechnology #TechnicalSupport #RemoteWork #CareerOpportunities #PerformanceRecognition
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