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DBHDS - Data Analyst 4
4 days agoWhat's your preference?
Job Description
- Req#: 68296
This engagement focuses on converting the BugTrack issue-management Excel extract into a comprehensive, interactive Power BI dashboard for leadership visibility and operational decision-making. The consultant will collaborate with the business, HIT, IT, and operational teams to define reporting requirements and translate them into a scalable data model and intuitive visualizations. Metrics will include (but are not limited to) total tickets opened/closed, aging of open tickets, ticket type and category distribution, priority trends, facility-level insights, EPMO-related tickets, and a dedicated AVATAR ticket dashboard (opened, closed, maintenance). The consultant will build automated refresh processes, apply data-quality checks, and deliver a polished dashboard ready for leadership review. The resource may also be engaged in other Power BI work related to DBHDS as it arises if time in needed.
Key Tasks
• Conduct requirements workshops with the business, HIT, IT, and operational stakeholders
• Review and validate the BugTrack Excel extract structure
• Build a Power BI data model optimized for large datasets
• Develop visualizations for ticket volume, aging, type, category, priority, facility, and AVATAR metrics
• Create filters, drill-downs, and role-based views
• Establish refresh logic and data-quality validation steps
• Iterate with stakeholders to refine usability and accuracy
• Mentor and train DBHDS identified SMEs for long-term maintenance
• Create and develop documentation supporting the dashboards
Deliverables
• Requirements document and dashboard mockups
• Power BI data model and transformation scripts
• Fully developed BugTrack dashboard with leadership-ready visuals
• Documentation for refresh processes and data definitions
• Knowledge-transfer session with internal staff
Milestones
• Week 1-3: Requirements gathering & data review
• Week 4-8: Data modeling & initial dashboard build
• Week 9-10: Stakeholder review & refinement
• Week 11-12: Final dashboard delivery & documentation
Skill Matrix:
Power BI & Data Modeling Expertise
Required
Analytics & Data Interpretation
Required
Stakeholder Engagement & Requirements Gathering
Required
Technical & Tooling Skills
Required
Training & Knowledge Transfer
Required
Project & Delivery Skills
Required
Experience with EHR systems (Cerner/Oracle Millennium, AVATAR)
Nice to have
Background in operational reporting
Nice to have
IT service management analytics
Nice to haveAbout the company
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