• Job Description

  Req#: 688c6d9c6c4daa6256affd4d8f4bf31a
  Job Post has been updated successfully

  Job Share

  Recipient Email

  Share Cancel

  Job Description

  • Share
  • Share

    • Email
    • Facebook
    • Twitter
    • Linkedin
  • Print

  Defect Manager

  [Denver, ], Colorado - United States | Posted - 05/09/23

  Apply Easy Apply

  Overview

  Job Description: Defect Manager
  Location: DENVER (US:80201), CO
  
  Required experience : 12+ years (Functional, Automation & Defect Management)
  Very good experience in Defect management process, functional testing.
  
  The role will focus on managing the defects produced from both Infrastructure and Application testing. The Defect Manager is the point of contact for all Defect status related queries and own The Defect Process. As a Defect Manager you will be required to learn and support all aspects of the Defect Process and offer guidance to the software development and operational teams as and when required. The team are responsible to scope and develop efficiencies and improvements throughout their own processes and aid development in wider teams.
  Main responsibilities include:
  • The management and control of all defects within the in-house development environments.
  • To own and chair daily defect calls with lead Development, Test and Operational Teams, and to provide clear minutes and actions.
  • Definition, ownership and management of the Defect Process.
  • Liaising with the Problem Management Team to ensure a clear and efficient interaction within overlapping processes, and to promote this with all customers.
  • Ensuring all defects are entered correctly and controlled / managed as effectively as possible through their lifecycle.
  • Maintaining absolute integrity of the defect database and ensuring a full audit trail for any changes made to defect status outside of the published defect process.
  • Represent the regional position on defect status to both regional users and international staff on a regular basis.
  Skill set:
  • Excellent oral and written communication skills at all levels within the company, plus good presentation skills.
  • The ability to chair, own, and steer critical development meetings to achieve a satisfactory outcome.
  • Good working knowledge of software development lifecycle.
  • Demonstrate experience of working in high pressure environments in previous roles.
  • Ability to manage repeatable standard processes along with an ability to find, own and resolve ad-hoc issues.
  • This role will require the candidate to be an excellent self starter and be proactive, and be able to provide previous evidence of these skills.
  • The candidate must have the ability to adapt and learn from other team members, by additionally demonstrating an analytical and problem solving ability.
  • Ability to forge strong relationships with internal customers, influencing and persuading where appropriate and resolving any conflicts which arise.
  • Ability to explain technical processes and articulate knowledge of the Defect Management process to a wide audience.
  • Good practical knowledge of MS Office, especially Excel
  Desirable Criteria:
  • Demonstrable progress chasing and tracking
  • Time management and prioritization skills
  • A degree level qualification or equivalent experience
  • Experience of Mercury Interactive Test Director/Quality Centre
  • ITIL foundation
  • ISEB/ISTQB foundation

  With Regards,

  Preeti Srivastava

  United Software Group, Inc. End-to-End IT Systems | Services | Solutions Provider A Minority Business Enterprise

  6000 Venture Dr, Suite C & D, Dublin, Ohio 43017 www.usgrpinc.com

  Phone: 614-495-9222 Ext.421 Fax: 866-764-1148 Email: preeti.s@usgrpinc.com

  2016 - 2017 - 2018

  To unsubscribe from this mailing, please reply to this email with the word UNSUBSCRIBE in the subject line, or click here UNSUBSCRIBE .

  USG is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law

  eye

• About the company

  United Software Group, Inc. (USG) is a Global Information Technology Consulting Company established in the year 2002 with its Headquarters in Columbus-Ohio, USA. USG is operating a business in 6 countries USA, Mexico, Canada, UK, Ireland and India. USG is a Minority Owned Enterprise (MBE) offering IT consulting, Talent Management and Staff Augmentation Solutions to its Clients. USG is recognized by INC5000 as Americas Fastest-Growing Private Companies and is honored with A+ rating by BBB as a mark of a trustworthy customer-oriented organization. USG’s services are based on requirements specified by operational business users from different industries such as Banking & Financial, Consumer Good and Distribution, Telecommunication, Insurance, Engineering, Healthcare, Life Sciences, Retail, Manufacturing and Automotive.

Notice