• Job Description

  Req#: 7183033
  Employer Industry: Retail Technology Solutions
  
  Why consider this job opportunity:
  - Salary up to $40 per hour with eligibility for overtime
  - Comprehensive benefits package including equity, medical and dental coverage, life and disability benefits, 401k plan, flexible time off, and paid parental leave
  - Opportunity for career advancement and personal growth within a fast-growing, mission-driven startup
  - Work in a collaborative and innovative environment that values diverse perspectives
  - Chance to make a significant impact on retail technology and customer experiences
  
  What to Expect (Job Responsibilities):
  - Provide remote technical support during live deployments of systems to retail customers and vendor partners
  - Troubleshoot hardware, software, and connectivity issues to ensure seamless installation experiences
  - Manage technical support tickets for deployment-related issues and communicate directly with vendor technicians
  - Generate performance reports for internal stakeholders and prioritize urgent support requests
  - Contribute to improving internal documentation by drafting new Runbooks and suggesting process improvements
  
  What is Required (Qualifications):
  - Minimum of 2 years of professional Helpdesk or Technical Support experience, ideally in a customer-facing or field operations environment
  - Strong troubleshooting skills across hardware and software platforms
  - Experience using ticketing systems and support tools (e.g., Zendesk, ServiceNow)
  - Ability to work independently during overnight shifts (typically 8 PM to 5 AM PST)
  - Excellent communication skills, capable of translating technical issues for non-technical audiences
  
  How to Stand Out (Preferred Qualifications):
  - Familiarity with command-line tools (Terminal, SSH, Telnet) and Linux-based systems
  - Flexibility to work weekends, holidays, or outside standard hours when needed
  - Willingness to participate in periodic training or cross-functional meetings during off-shift times
  
  #RetailTechnology #TechnicalSupport #CareerOpportunity #CompetitivePay #InnovativeCulture
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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