• Job Description

  Req#: 527582
  At American Eagle Financial Credit Union, we’re not just offering you a job; we’re inviting you to join a team who plays a role in enriching the lives of our members and communities to create a world where financial freedom is a reality. Our team is comprised of diverse individuals with unique talents and perspectives.

  We emphasize our culture above all else through an inclusive work environment where everyone feels valued, respected and empowered to bring their authentic selves to work. We prioritize the wellbeing of our team members by emphasizing psychological safety and fostering an environment where everyone is empowered as a leader. This ethos is evident in various avenues, including individual teams and specialized groups like our employee-led wellness committee, DEIB council, and One-Team Resource Groups.

  In addition, our total rewards package encompasses –

  • Competitive compensation packages that reflect your skills and contributions
  • Health Benefits (Medical, Dental & Vision)
  • A Wellness component to help you stay healthy
  • A 401(k) retirement plan with a match, plus another plan that doesn’t need your contribution
  • Time off to relax and recharge
  • Financial support for continuous learning
  • Individual Development Plans to help you grow in your career
  • The opportunity to become involved in community outreach
  • Be You at AEFCU through our unique dress code guidelines
  • Recognize and be recognized by team members across the organization through various avenues
  • Elevate your performance with our tailored incentive plans

  If you’re seeking a fulfilling career where you can make a real impact as ONETEAM, then AEFCU is the place for you! Can’t wait for you to join us!

  Salary Grade: MT30

  Position Summary:

  Responsible for designing, coordinating, monitoring and presenting training and development programs for the Retail Operations (MSSC and Branch) division of the Credit Union. Represents their business area on a variety of enterprise projects and participates in quarterly core system testing for new releases.

  Leadership

  The five leadership practices below amplify our culture, in service to our strategy. Leadership, culture, and strategy (LCS) are the fuel that enable us to fulfill our mission of enriching the lives of our members to create a world where financial freedom is a reality.

  • Maintains stability during uncertainty . Demonstrates a focus on purpose and commitment to the strategic priorities of the organization while inspiring others to do the same.
  • Sparks meaningful change by employing a continuous improvement mindset. Possesses the strategic outlook to anticipate needs of members, team members, and the communities we serve and authors tangible steps to meet them. Embraces new methods of delivering within areas of responsibility as well as demonstrating an openness for change originated elsewhere, while inspiring others to do the same. Stays connected to trends in market and environment to identify opportunities to innovate.
  • Influences positive outcomes . Accountability for our mission and the path to making it a reality is demonstrated in daily leadership practices as well as fulfillment of responsibilities and commitments.
  • Develops and enriches others . Nurtures team member development and collaboration across functional areas of the credit union. Connects others to experiences that enable growth while maintaining own continuous learner mindset. Recognizes and rewards team members and partners regularly, sharing authentic gratitude and reinforcing strengths.
  • Creates the right conditions for success . Actively monitors the engagement of trainees and partners, taking steps to ensure heart and minds are engaged, including following through on Eagle Pulse action plans. Demonstrates an understanding of the importance of inclusion, including diversity.

  Role Specific Contributions:

  • Designs and develops training programs to promote Credit Union growth, team member development and quality service. Training programs include but are not limited to: core system training, sales and service skills training, management development training, computer training, robbery and evacuation training, compliance training and functional job area training.
  • Designs, develops, prepares, and conducts department new hire orientations.
  • Conducts training classes to support team member professional development, and enhance team member performance and productivity.
  • Partners with business units to identify needs and concerns related to team member training and development.
  • Collaborates with Talent Analyst to update materials in Knowledge Management System.
  • Uses systematic approach for training development including clear behavioral objectives, instructional methodology, and measurements.
  • Compiles data and analyzes past and current year's training requirements and programs to ensure effectiveness.
  • Maintains attendance records and monitors overall progress of trainees.
  • Keeps informed of new developments, methods and techniques in the training field and incorporate changes based off of feedback to ensure the most effective training delivery
  • Assists in the preparation of detailed schedules as relates to training. Recommends cost effective revisions to training programs and procedures as warranted.
  • Represents Retail Operations on Project Management Office projects and division specific projects. Responsible for other miscellaneous duties as assigned
  • Prepare to assist across all communication channels in the Retail Operations to offer support if needed
  • Participation in periodic system enhancement testing.
  • Performs other duties as assigned.

  Related Competencies:

  A listing of some of the core competencies at the intersection of functional and leadership that are prerequisites for success in this role.

  • Team-Member Connectedness: Appropriately seeks, gathers, and utilizes direct experience, qualitative feedback, and our Eagle Pulse team member sentiment to align offerings with needs.
  • Environmental Connectedness: Stays up to date on best practices, market changes, regulatory changes, technology advancements and other environment factors to make training recommendations.
  • Project Management: Ability to effectively serve in lead role for locally managed projects and support the execution of PMO-led and local projects
  • Communication: Effectively communicates interpersonally, to groups, and in written forms. Anticipates the needs of the audience in terms of medium, frequency, and approach.
  • Strategic Orientation: Ability to connect work that can be highly technical at times with the overarching purpose of those efforts, including helping others make that connection.
  • Data Fluency: Ability to appreciate the potential for data to be the source of objective insights and possess a foundational ability to draw those out through analysis.
  • Technology Deployment: Leverages technology to enhance team member experience and efficiency.
  • Agility and a Continuous Improvement Mindset: Consistently looks to learn and grow and continuously enhance our training curriculum. This includes a scientific approach to understanding own processes and a passion to continuously improve upon them.

  Our Core Competencies:

  Customer Focus – Understands customer needs in order to provide an experience that exceeds expectations.

  Collaboration – Builds trusting partnerships to impact positive change, improve operations, and align with organizational strategies.

  Effective Communication – Ensures clear, appropriate messages are provided to others on a consistent basis and check for understanding, adjusting teaching style to needs of each trainee.

  Accountability – Takes responsibility for actions and behaviors.

  Adaptability – Remains flexible to overcome obstacles and achieve results.

  Emotional Intelligence – Manages own emotions; understands and is empathetic to emotions of others. Engages the audience with a positive, proactive approach to learning.

  
  

  
  

• About the company

  American Eagle Financial Credit Union provides CT members with great rates on consumer and business loans and more. Learn about our products & services.

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