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Job Description
- Req#: R2162
Employer Industry: Community Banking
Why consider this job opportunity:
- Robust medical, dental, and vision insurance packages
- Generous time off, including paid federal holidays and a paid day off for your birthday
- 401(k) retirement savings plan
- Tuition reimbursement, professional development, and career growth opportunities
- Supportive and inclusive work environment focused on employee well-being
- Recognized as one of the best places to work in Maine
What to Expect (Job Responsibilities):
- Lead and manage the implementation of new services, functionality, and upgrades to digital platforms
- Collaborate with digital banking vendors and third-party service providers to enhance customer experience
- Develop and maintain diagrams illustrating interactions between digital banking systems and service providers
- Provide Tier 3 customer support for unresolved inquiries from lower tiers
- Identify and report bugs and issues within the digital banking platform and app
What is Required (Qualifications):
- Bachelor's degree in IT, Data Analysis, Business, or a related field
- Minimum of 5 years of relevant experience in digital banking or a similar field
- Ability to read/write SQL data query language
- Outstanding verbal and written communication skills
- Strong attention to detail to ensure accuracy in daily functions
How to Stand Out (Preferred Qualifications):
- Knowledge of coding
- Experience with software development and vendor management
- Familiarity with cybersecurity trends and technology legislation
- Previous experience in customer service within the banking or financial sector
- Proven ability to form strong relationships and collaborate effectively in a team
#CommunityBanking #DigitalBanking #CareerGrowth #EmployeeWellness #TechSavvy
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