Employer Industry: SaaS (Software as a Service)

Why consider this job opportunity:
- Competitive salary and benefits package
- Opportunity for career advancement and growth within a leading SaaS company
- Flexible work environment with options for remote work
- Comprehensive benefits including 20 days of PTO and 10 paid holidays
- Access to an onsite gym and weekly catered lunches
- Strong company culture that prioritizes employee well-being and development

What to Expect (Job Responsibilities):
- Design, build, and launch a digital customer success strategy, including vision, roadmap, and KPIs
- Develop and implement automation workflows, in-app messaging, and lifecycle campaigns to engage customers
- Create digital onboarding and education resources to empower customer self-sufficiency
- Collaborate cross-functionally with various teams to align digital customer success initiatives with company goals
- Analyze customer data to identify patterns and opportunities for proactive engagement

What is Required (Qualifications):
- Minimum of 3 years of experience in digital customer success, SaaS, or technology roles
- Proven experience building digital customer success programs in a SaaS environment
- Strong understanding of customer health metrics and experience using data to drive engagement
- Exceptional communication skills and ability to explain technical concepts clearly
- Project management skills to drive initiatives from concept to execution

How to Stand Out (Preferred Qualifications):
- Bachelor's degree in business, technology, or a related field
- Experience designing or managing customer onboarding journeys at scale
- Familiarity with customer success and automation tools such as Salesforce, Zendesk, and Gainsight
- Experience in fast-paced SaaS or startup environments

#SaaS #CustomerSuccess #RemoteWork #CareerGrowth #EmployeeBenefits
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