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Director, Call Center
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Job Description
- Req#: M9AUzVuSRrdQ
Employer Industry: Digital Marketing Solutions
Why consider this job opportunity:
- Competitive salary plus variable commission
- Unlimited PTO - take a break when you need it!
- Industry-leading medical, dental, and vision plans, plus generous parental leave
- 401(k) company match plan - fully vested on day 1
- Award-winning culture with unprecedented team spirit, recognized by industry publications
- Opportunities for career growth, with a focus on promoting from within
What to Expect (Job Responsibilities):
- Oversee daily call center operations, ensuring seamless workflow and superior customer experiences
- Manage and motivate sales teams to achieve and exceed sales targets and call center KPIs
- Leverage CRM and call analytics platforms to monitor performance data and implement improvement strategies
- Implement AI technology-driven quality assurance programs to maintain high-quality interactions
- Collaborate with IT, Product, and Data teams to integrate call center technologies and improve workflows
What is Required (Qualifications):
- Bachelor's degree preferred
- 5-7 years of experience in call center management, sales operations, or similar leadership roles
- Strong understanding of call center technologies and data visualization tools
- Proven success in leading teams through digital transformation and performance optimization
- Exceptional organizational skills with the ability to manage multiple cross-functional initiatives
How to Stand Out (Preferred Qualifications):
- Experience with AI solutions and industry best practices
- Demonstrated ability to hire, train, and coach top-performing teams
- Passion for leveraging technology to drive business results
- Strong communication and collaboration skills
#DigitalMarketing #CallCenterManagement #SalesOperations #CareerGrowth #InclusiveWorkplaceAbout the company
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