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Director, Customer Success Operations
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Job Description
- Req#: 13105
Employer Industry: B2B SaaS Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits including 401(k) retirement savings, medical, dental, and vision insurance
- Flexible schedule and generous paid time off
- Paid parental leave and wellness reimbursement programs
- Chance to lead global teams and make a strategic impact on customer success operations
- Supportive and inclusive workplace culture that values employee well-being and development
What to Expect (Job Responsibilities):
- Drive strategic initiatives to enhance organizational impact and manage key priority programs
- Identify and implement process improvements in collaboration with cross-functional teams
- Manage customer segmentation, assignments, and capacity planning to optimize customer experience
- Lead the technology strategy for customer success tools, specifically Gainsight
- Develop data-driven insights to improve customer retention and growth outcomes
What is Required (Qualifications):
- Bachelor’s degree or equivalent experience
- 5+ years of experience in Customer Experience, Customer Success, Revenue Operations, or CS Operations at B2B SaaS companies
- 3+ years of management experience leading global teams
- Experience with customer engagement tools such as Gainsight and Salesforce
- Proven ability to manage budgets and demonstrate fiscal responsibility
How to Stand Out (Preferred Qualifications):
- Previous experience as a Gainsight Administrator or technical proficiency in Gainsight systems strategy
- Strong problem-solving, analytical, and critical-thinking skills
- Demonstrated success with cross-functional coordination and project management
- Ability to effectively coach and mentor team members
- Sharp technology aptitude and curiosity
#B2BSaaS #CustomerSuccess #Leadership #CareerGrowth #EmployeeBenefits
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