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Director, Customer Success Operations
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Job Description
- Req#: Uu9s8i6yeFLZ
Employer Industry: Marketing Technology
Why consider this job opportunity:
- Salary up to $240,000 annually + equity + benefits
- Opportunity for career advancement and growth within a leading marketing technology company
- Supportive and collaborative work environment with a focus on team success
- Chance to make a significant impact on customer satisfaction and retention
- Work with a globally recognized team that values diversity and inclusion
What to Expect (Job Responsibilities):
- Own the annual and quarterly goal-setting process for Customer Success, including target methodology and ongoing calibration
- Build and manage a high-rigor renewals forecasting operating rhythm to drive proactive intervention
- Develop and maintain customer revenue operating models and translate them into actionable dashboards and processes
- Deliver performance insights and recommendations to enhance retention and expansion efforts
- Lead a team of 5, defining the organizational structure and fostering team development
What is Required (Qualifications):
- Minimum of 8 years of experience in Revenue Operations, Business Analytics, or related roles, preferably in a B2B SaaS company
- Strong analytical skills with the ability to analyze complex data sets and market trends
- Exceptional communication and presentation skills for articulating complex concepts
- Solid understanding of SaaS business models and customer success processes
- Proven leadership experience in building and developing high-performing teams
How to Stand Out (Preferred Qualifications):
- Experience in driving cross-functional alignment across multiple stakeholders
- Familiarity with go-to-market strategies within the SaaS industry
- Demonstrated success in enhancing operational efficiencies and customer satisfaction
#MarketingTechnology #CustomerSuccess #Leadership #CareerGrowth #DataDrivenInsights
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