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Job Description
- Req#: 3739937
Employer Industry: Healthcare Technology Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive salary with performance-based incentives
- Hybrid/remote work flexibility with minimal travel requirements
- Supportive and collaborative work environment focused on customer outcomes
- Chance to lead a high-performing team and make a significant impact on customer success
What to Expect (Job Responsibilities):
- Manage and develop a team of approximately 10 Customer Success Managers, providing coaching and performance feedback
- Ensure delivery of measurable monthly customer outcome scorecards that articulate product and service value
- Own the customer health program, monitoring health scores, engagement, and risk indicators
- Act as the senior leader supporting customer escalations, coordinating with various departments for timely resolutions
- Standardize customer success processes and drive effective use of Customer Success tools like Salesforce
What is Required (Qualifications):
- Bachelor's degree in business, healthcare administration, or related field
- Minimum of 3+ years of experience in customer success or account management, with team management experience in a SaaS environment
- Proven track record in improving customer outcomes and driving retention
- Strong communication skills to support customer-facing executive conversations
- Highly organized and data-driven, with experience guiding teams through structured processes
How to Stand Out (Preferred Qualifications):
- Experience with Customer Success technology (Gainsight, Salesforce, HubSpot, Totango, etc.)
- Knowledge of healthcare or pharmacy-related workflows
- Experience in implementing customer segmentation or tiering strategies
- Background in coaching CSM teams in fast-paced, growing organizations
#HealthcareTechnology #CustomerSuccess #LeadershipOpportunity #RemoteWork #SaaSManagementAbout the company
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