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Director, Customer Success
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Job Description
- Req#: 4970338007
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $215,000
- Equity incentives included in compensation package
- Comprehensive medical, dental, and vision plans covering 90-100% of premiums
- Remote-first team with a $400 home office reimbursement stipend
- Unlimited PTO and 10 holidays, including floating holidays
- Generous paid parental leave policy of up to 12 weeks for birthing parents
What to Expect (Job Responsibilities):
- Manage a portfolio of existing customers on the SmarterDx platform to ensure a positive experience
- Develop deep relationships with clients, acting as a trusted advisor to help achieve their business objectives
- Partner with the VP of Customer Success to create tools and processes for customer onboarding and implementation
- Monitor client performance and report financial impacts to customer executives while driving product expansion
- Advocate for customer needs and facilitate solutions while surfacing customer success stories
What is Required (Qualifications):
- 12+ years of experience in customer success or account management within the health tech space
- Familiarity with Diagnosis-Related Groups (DRGs) and their translation into payment
- Strong problem-solving skills and ownership of troubleshooting issues
- Excellent written and verbal communication skills with the ability to handle difficult conversations respectfully
- Ability to thrive in ambiguous roles and manage multiple responsibilities effectively
How to Stand Out (Preferred Qualifications):
- Experience in hospital revenue cycle or billing, particularly with Clinical Documentation Improvement (CDI) workflows
- Prior experience at a startup, especially as the first Customer Success Manager
- Proficiency in using Jira for task and issue management
- Strong background in data analytics
#HealthcareTechnology #CustomerSuccess #RemoteWork #CareerGrowth #HealthTech
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