Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a great Human Resources Director do?

The HR Director is an innovative business partner who collaborates with business leaders to develop and implement our people strategy. Leveraging your HR domain expertise, communication skills, strong analytical capabilities, and knack for encouraging teamwork, you will partner with leaders across the organization to deliver business results. In this role, you will ensure the effective delivery of the full life cycle of HR practices to attract, retain and develop our associates.

As a Human Resources Director you can look forward to:

• Supporting the success of the organization’s strategic plan
• Coaching and counseling leaders to optimize their human capital via employee engagement, organizational efficiency, employee relations, change management, learning and development, and performance management efforts
• Identifying and diagnosing talent and organizational issues, partnering with business leaders to implement custom solutions
• Leading the organization talent review process to identify high potential talent, ensuring their continued development, and crafting a solid succession plan for key roles
• Implementing of new programs. Ensure compliance with applicable government regulations and filings. Evaluate and recommend revised internal processes to increase efficiency
• Coaching leaders on a variety of people management efforts including performance management and calibration, goal alignment, leadership and associate development, and talent management
• Facilitating deliberate communication and change management planning and execution
• Keeping a pulse on the culture, partnering with associates to develop action plans to drive engagement
• Partnering with talent acquisition to brand, source and attract a diverse team, driving effective onboarding practices, including leading new leader assimilations
• Ensuring activities follow state, local and Federal employment laws and regulations as well as being aligned to our organizations Code of Conduct and Values
• Leading investigations as needed
• Recommending process improvements or changes that will improve effectiveness and/or efficiency of operations

Basic Qualifications for Consideration:

• Strong interpersonal communication and listening skills, critical writing and thinking skills, an open-minded approach and ability to think on one’s feet
• Demonstrated ability to cultivate relationships and work collaboratively and cross functionally with all levels of staff and leaders
• Ability to deal with ambiguity, tight deadlines, multiple priorities, and demanding environments
• A history of personal influence amongst business leaders
• Strong analytical, reporting and presentation skills
• Experience and confidence to take ownership for the full impact of project delivery
• Bridges the gap between associate and business issues, provide recommendations, and resolves issues efficiently and effectively
• Applies change management methodologies to create the buy-in and adoption required for success
• Willing to do what it takes to turn around deliverables in a tight window when needed; self-motivated to execute
• Ability to effective resolve employee relations disputes, develop and maintain constructive working relationships, and influence others to achieve impactful results
• Proven, enthusiastic team player with a strong drive to create a positive work environment and contribute to others’ success
• Passion for innovative HR solutions and process development
• Solid knowledge of local, state and federal laws governing employment issues
• Technical skills; proficiency in Microsoft Office suite, demonstrated experience with HRIS or web-based talent management platforms

Preferred Qualifications for Consideration:

• Bachelor’s Degree required; advanced degree preferred
• Minimum 10-12 years' work experience expected

This role is not eligible to be performed in Colorado, California, Hawaii, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.