• Job Description

  Req#: 963341ab-c4c5-498d-b7e9-8cc53bb8306c

  Retail General Manager

  New York City, NY /

  Retail /

  Full-Time

  / On-site

  Apply for this job

  Thuma is looking for a General Manager of our Flagship NYC store to join our lean, fast-growing team and lead our first brick and mortar store opening. Reporting to Thuma’s SVP of Growth & Experience, the GM of Retail will play a pivotal role in the setup, seamless functioning and overall success of our flagship store in New York City. Core responsibilities will include hiring, building, training and managing the in-store team, creating operational processes for all aspects of the store and cafe and managing the store and cafe P&L .

  
  

  This role requires a hands-on approach, a passion for customer service, and a strategic mindset for driving sales and achieving business objectives. The successful candidate will have a proven track record in retail management, showing innovation, initiative, and exceptional leadership.

  
  

  Opportunity for growth: As the leader of our first store, we expect this position to take on additional leadership responsibilities as we expand our retail presence across the US and globally. This will include owning Thuma’s brick and mortar retail P&L, leading future store openings for greater retail organization, hiring, building and training in-store retail teams and managing retail operations across all stores.

  Key Responsibilities:

  • Lead SoHo store launch. You'll coordinate and oversee the opening of the Thuma flagship store, creating and ensuring all operations are in line with company standards, from hiring and training, to inventory, promotion and in-store events.
  • Lead an in-store retail and cafe team: you'll manage all aspects of the store and cafe operations. This includes ensuring customer service excellence, managing staff, maintaining inventory levels, and hitting in-store KPIs.
  • Manage store and cafe leadership teams and ensure best in class operations post opening.
  • Select and manage all retail and cafe vendors, suppliers and partners.
  • Create a cohesive environment between the cafe and the rest of the Thuma store, ensuring cafe visitors are presented with brand storytelling moments and are invited and enticed to explore more of the Thuma brand.
  • Create a welcoming, customer-centric environment, with a consistent focus on enhancing customer satisfaction and loyalty and delivering a 6-star customer experience.
  • Develop and implement retail growth strategies. Work closely with senior management to identify growth opportunities and implement retail strategies to improve sales and operational efficiency, boost brand awareness, and increase Thuma’s reach and share of domestic and global home furniture market
  • Monitor and report performance. You will be responsible for tracking the performance of the store, providing reports to senior management and making recommendations for improvement.
  • Implement visual merchandising standards and store layouts that align with company policies and aesthetics. Where necessary, select, engage and manage external consultants
  • Partner with the marketing team and third party vendors to launch events, campaigns and store changeovers.
  • Use quantitative and qualitative data and customer feedback to understand customer behaviors, and adjust store processes and standards as necessary.

  What You'll Need:

  • Incredible communication skills!
  • Based in NYC.
  • Multiple years of retail experience including experience as a store manager.
  • Cafe management experience is a plus.
  • Demonstrated experience with clienteling/enhanced POS, including customer follow-ups.
  • A strong hospitality and service mindset and desire to provide excellent customer service skills with a genuine passion for meeting and exceeding customer expectations. Experience in hiring, team building, and staffing/scheduling.
  • Proven leadership and training experience.
  • Proven experience with inventory management and visual merchandising.
  • Experience in opening a new store or reopening a store post remodel is a strong plus.
  • Demonstrated ability to create, implement, and refine SOPs and processes based on feedback and observations.
  • Experience with store-specific marketing and event setup and execution.
  • Experience in store program/changeover execution.
  • Strong communication and interpersonal skills.
  • Ability to work flexible hours, including weekends and holidays.
  • Proficiency in using retail management software.
  • Physical Requirements: You are able to be mobile on the sales floor for extended periods of time, You are able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

  $150,000 - $175,000 a year

  Thuma provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Thuma factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

  
  

  Additionally, Thuma leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Thuma reserves the right to modify this information at any time, subject to applicable law.

  Why Join Us

  Competitive Compensation Package: participation in employee stock option plan, and generous 401(k) matching

  Health: Comprehensive health, dental, + vision coverage and sponsored membership at One Medical Discount Program

  Dream Setup: MacBook Air, Airpod Pros, Magic Mouse, Magic Keyboard, Display Screen, White board

  Flex Time: Run errands as needed, just get your stuff done

  Flexible PTO: We believe healthy, happy, relaxed people do better work

  Quality Sleep: A complimentary bed in your choice of size + color

  
  

  Who We Are

  Thuma is a bedroom lifestyle brand, offering customers Bed Time essentials and amenities designed to celebrate life’s simple pleasures through thoughtful elevated design, quality craftsmanship, and modern convenience.

  
  

  We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.

  
  

  Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.

  Apply for this job

• About the company

  Introducing the perfect modern platform bed frame, designed for how you live. Shipped free to your door and assembled in minutes.

Notice