• Job Description

  Req#: 3wFHe9rmTal4
  Description
  
  Position at The CBORD Group, Inc.
  
  DIRECTOR, SALES OPERATIONS
  
  Who We Are
  
  CBORD and Horizon are the world's leading providers of integrated technology solutions powering housing, access, foodservice, nutrition, eCommerce, and card systems for K-12 and higher education, acute care, senior living, and business campuses. Our success and growth is directly attributed to our DREAMteam. Our culture is built on integrity, respect for our people, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem solving, and learning agility drive our day-to-day actions.
  
  DREAMteam (how we refer to all of us)
  
  You're engaged and self-motivated. You think like an entrepreneur, constantly driving improvement and innovation. You act as a change agent. You're a team player contributing to a collaborative and diverse work environment. We question the status quo and so should you. You are accountable and focused and take smart risks. You're an extension of our talent acquisition team - always scouting top talent to join our team.
  
  This is a great opportunity to play a critical role in our global go to market sales strategy. The Director of Sales Operations provides strategic leadership of sales enablement/operations and quota/commission teams directly supporting the regional sales model for our Healthcare and Education markets. This role supports the inside and outside sales organization, providing ownership of channel go to market strategy and analytics supporting the business. This role is responsible for the identification and dissemination of best practices across the entire sales operating model.
  
  What You'll be Doing
  
  As Director, of Sales Operations, you will be responsible for acting as an integrating role between various sales and marketing areas including sales operations, sales development/training, product marketing, content marketing, and field marketing. You will lead the Sales Enablement initiatives for the Field Sales roles to increase the sales productivity and support the sales force transformation. In this role you'll use your immediate credibility to focus on communicating the bigger picture and driving business outcomes through the enablement program; embrace and understand the value of change management; and measure and communicate metrics to quantify impact of sales enablement.
  
  • Hire, develop, lead, and inspire an operations team in support of growth strategy
  • While always placing the customer first, drive sales operations to scale infrastructure and processes for the go-to-market team to meet its monthly, quarterly, and annual targets
  • Develop and launch marketing, sales, customer success, and L&D automation tools and processes
  • Collaborating with Sales, develop territory plans and report on them quarterly
  • Manage all aspects of quotas (development, implementation, and change management)
  • Collaborating with Sales and Marketing, drive prioritized lead generation and campaigns for the team
  • Track sales operations best practices, monitor industry trends, and make recommendations
  • Create and implement weekly, monthly, quarterly and annual mechanisms to measure operational efficiency and productivity
  • Evangelize use of Gen AI solutions across Sales & Marketing
  • Lead Data Quality initiatives to gain insights, drive productivity, and identify growth opportunities.
  • Mapping the Company's sales process with our customer's buying process to understand and enhance what skills, knowledge, process, and tools are required to increase velocity and conversion rates at each stage in those processes
  • Conducting an analysis of current skills, processes, and knowledge and working with the sales leadership team to identify strengths and areas for development
  • Implementing the development, delivery, and training of effective sales playbooks for field sales roles in tight collaboration with sales leadership, sales operations, product and marketing.
  • Helping to create a development program for sales leaders to ensure they have the skills, knowledge, processes, and tools required to lead their sales teams effectively.
  • Partnering with sales leadership and HR to establish a sales competency and assessment framework to ensure that the needs of salespeople and their managers are met.
  • Spend time in the field with managers and reps to understand the "field reality" and build sales enablement deliverables to meet their needs.
  • Training sales team on best use of marketing and sales enablement materials.
  • Fielding ad hoc content and support requests from sales team.
  • Rolling out a comprehensive on-boarding program through direct and third-party resources.
  • Managing the sales enablement content repository and ensuring that all information is easily and readily accessible at point of need.
  • Determining content adoption metrics and defining sales enablement best practices
  
  
  What You'll Bring to the Table
  
  • Bachelor's degree; Business or Marketing majors are preferred
  • 10+ years B2B sales operations experience
  • Strong quantitative skills to analyze data and use customer research, data and metrics to back up assumptions to identify opportunities, and assess efficiency of sales campaigns
  • Experience creating and implementing successful sales process/methodology/sales playbook initiatives with tracking mechanisms
  • Experience building effective field sales on-boarding and sales training programs
  • Experience in sales, marketing, customer success automation tools
  • Exceptional and effective verbal and written communication skills
  • Active listener with ability to work independently and be a self-starter
  • Exceptional attention to detail and organizational skills
  • Ability to work independently, as well as part of a team, on multiple projects
  • Thrives in a fast-paced, unpredictable environment
  
  
  What's Good to Know
  
  • Can travel 5 - 10%
  
  
  Who You'll Work With
  
  • You will work closely with the Senior Vice President, Sales and other Sales Leadership to ensure all enablement and operational components are in place for sales strategy.
  • Education and Healthcare Sales Teams
  • Marketing and Product Teams
  
  
  Why be a part of the DREAMteam
  
  At CBORD we strive to be great every day. Part of the way we do that is by collaborating and working cross functionally to achieve our goals. We rely on each other and hold each other to standards of excellence and collaboration. In doing so we achieve more together.
  
  DREAMperks
  
  Stay Healthy
  
  • Eligible team members have access to a robust health insurance plan on their first day of employment.
  • To encourage, motivate and challenge team members to take an active interest in their health and well-being, the Company provides a Wellness Benefit of $200 for the calendar year.
  • Access to an Employee Assistance Program.
  
  
  Enjoy Time-Off
  
  Eligible team members are granted with the following paid time off annually:
  
  • Vacation: 15 vacation days; pro-rated during the first year
  • Holidays: 10 paid holidays each year
  • Sick Time: 5 sick days; pro-rated during the first year
  • Personal days: 3 personal days; pro-rated during the first year
  
  
  Plan for the Future
  
  • Employer paid Life Insurance / AD&D / Short-Term Disability Insurance
  • Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D
  • Access to HSA, FSA Plans & Commuter Benefit Plans
  • 401(k) Savings Plan where the Company matches team member contributions $0.50 for every dollar saved up to 8% of pay
  • Access to the Roper Employee Stock Purchase Plan
  • Paid Parental Leave Program
  
  
  Make an Impact
  
  • DREAMcares (The Company's outreach initiative to support our extended community)
  
  Eligible employees will have access to 3 paid days off annually to serve at a qualified and approved organization.
  
  This position will be responsible for the handling of PHI (personal health information) and/or other types of SPI (sensitive personal information) and will be expected to comply with all applicable laws and internal policies with regards to handling of PHI/SPI
  
  https://illinoisjoblink.illinois.gov/

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