• Job Description

  Req#: 5323105
  Salary: $45,024.00 - $58,584.00 Annually
  Location : Thurston County - Olympia, WA
  Job Type: Full Time - Permanent
  Remote Employment: Flexible/Hybrid
  Job Number: 2026-03426
  Department: Dept. of Licensing
  Division: Programs and Services
  Opening Date: 04/29/2026
  Closing Date: 5/6/2026 11:59 PM Pacific
  
  Description
  We are dedicated to growing a culture of belonging through our values:
  Respect | Trust | Diversity | Equity | Inclusion
  At the Department of Licensing (DOL), we recognize the importance of work-life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers, and help build trust in our government.
  Our Programs and Services Division (PSD) is seeking a Disclosure Entry Forms & Records Analyst to join their Customer Record Support Team.
  We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers' ability to live, work, drive, and thrive. We take this responsibility seriously and are committed to ensuring every resident has equitable and meaningful access to our services.
  If you are ready to use your excellent communication and attention to detail skills, then read on!
  
  Duties
  As a Disclosure Entry Forms & Records Analyst, you play a critical role in protecting the integrity of Washington's public data. In this position, you serve as a trusted custodian of record safeguarding sensitive information while ensuring our Driver & Vehicle public records requests are fulfilled with precision and care. You will review and process requests for Abstract Driving Records, evaluate legal documents to determine the correct course of action, and guide customers through questions with clarity and confidence. Your accuracy ensures that Washington residents receive reliable, secure, and properly handled records every time.
  Some of what you will do:
  • Enter subpoena information into the DRIVES licensing system.
  • Independently resolve subpoena related questions/inquiries from attorneys and courts via telephone, email, written correspondence, NextRequest portal and/or fax.
  • Review, analyze and interpret driver and vehicle data included in the driver and vehicle supporting documentation.
  • Coordinate with the supervisor regarding system issues.
  • Work with the Supervisor and Information Services to test system after identified defects and systems issues are corrected.
  
  Qualifications
  
  What you will bring to the role:
  Four (4) years of relevant experience in forms and records management.
  Up to two (2) years of relevant education may substitute year for year for experience.
  
  Experience must include the following:
  • One (1) year of work experience providing service to customers on the phone or in person, where explaining rules, policies, and/or procedures are regular daily functions. Experience must include the frequent application of techniques to ensure professionalism and mutual understanding.
  • One (1) year of experience composing clear, professionally appropriate, technically correct, and step-by-step instruction responses to customers.
  • One (1) year of experience using Outlook, Word, and Excel.
  • The ability to:
    • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
    • Promote and support a respectful, equitable, and inclusive workplace for all employees.
    • Promote and support respectful, equitable, and inclusive delivery of services to customers.
    • Take action to learn and grow.
    • Take action to meet the needs of others.
  
  *Experience may be gained concurrently*
  What may help set you apart:
  • One (1) year of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
  • Knowledge of or experience applying complex rules, state or federal laws, and policies or procedures to analyze, advise, answer, explain or resolves customer complaints, inquiries, and complex problems verbally and in writing.
  • Experience reading and interpreting a driver and vehicle record and taking appropriate action based on laws, rules, policies, and procedures.
  • Experience working in DRIVES, NextRequest, user interfaces, web-based applications, and retrieving/updating data from unique department database systems.
  • Experience reviewing and fulfilling public records requests.
  
  Additional Conditions of employment:
  • This is a primarily telework position, but in office attendance at our Olympia location will be required to meet business needs.
  • Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
  
  
  DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to ensure that people with disabilities are provided reasonable accommodations.
  For information about available accommodations, the interview process, or the position contact Nicole Walters.
  
  Supplemental Information
  Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!
  
  How to Apply:
  
  • Select the Apply button at the top of this job announcement.
  • Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
  
  
  Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
  You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
  We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
  
  Veteran/Military Spouse Preference NoticeTo take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team. Use a subject line that includes the title of this recruitment.
  The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
  Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email the Talent Acquisition Team.. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
  
  The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
  We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit
  More than Just a Paycheck!
  Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
  
  We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
  
  Read about our benefits:
  The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
  
  Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
  
  Insurance Benefits
  Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
  
  Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
  
  To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
  
  Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
  
  Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
  
  The Washington State Employee Assistance Program promotes the health and well-being of employees.
  
  Retirement and Deferred Compensation
  State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
  
  Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
  
  Social Security
  All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
  
  Public Service Loan Forgiveness
  If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
  
  Holidays
  Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
  
  Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
  
  Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
  
  Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
  
  Sick Leave
  Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
  
  Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
  
  Vacation (Annual Leave)
  Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
  
  Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
  
  Pay status includes hours worked, time on paid leave and paid holiday.
  
  As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
  
  Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
  
  Military Leave
  Washington State supports members of the armed forces with 21 days paid military leave per year.
  
  Bereavement Leave
  Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
  
  Additional Leave
  Leave Sharing
  
  Family and Medical Leave Act (FMLA)
  Leave Without Pay
  
  Please visit the State HR Website for more detailed information regarding benefits.
  
  Updated 01-07-2026
  01
  
  I understand that to be considered for this position I must not require sponsorship by Department of Licensing for a visa now or in the future.
  • Yes
  • No
  
  02
  
  I understand to be considered for this position I must answer all supplemental questions fully and clearly detail my direct customer service experience on the application as this will act as my resume.
  • Yes
  • No
  
  03
  
  In this role, you will have the privilege to serve a diverse group of teammates, customers, and partners. How would you use your understanding of cultural differences to create an inclusive environment where everyone feels valued and has the opportunity to succeed?
  04
  
  Which of the following best describes your highest level of education?
  • 1 year of college (30 semester or 45 quarter credits).
  • Associate degree OR 2 years of college (60 semester or 90 quarter credits).
  • 3 years of college (90 semester/135 quarter credits).
  • Bachelor's Degree.
  • Master's degree, Juris Doctor degree, or higher.
  • None of these apply.
  
  05
  
  How many years of relevant experience do you have?
  • I have less than 1 year of this type of experience.
  • I have 1 year or more of this type of experience.
  • I have 2 years or more of this type of experience.
  • I have 3 years or more of this type of experience.
  • I have 4 years or more of this type of experience.
  • I do not have this type of experience.
  
  06
  
  Do you have one (1) year of experience in the following? Select all that apply.
  • Providing service to customers on the phone or in person, where explaining rules, policies, and/or procedures are regular daily functions.
  • Composing clear, professionally appropriate, technically correct, and step-by-step instruction responses to customers.
  • Using Outlook, Word, and Excel.
  • Providing assistance to clients/customers regarding inquiries, complaints or problems.
  • None of the above.
  
  07
  
  Please select all that apply. I have the following:
  • Knowledge of or experience applying complex rules, state or federal laws, and policies or procedures to analyze, advise, answer, explain or resolves customer complaints, inquiries, and complex problems verbally and in writing.
  • Experience reading and interpreting a driver and vehicle record and taking appropriate action based on laws, rules, policies, and procedures.
  • Experience working in DRIVES, NextRequest, user interfaces, web-based applications, and retrieving/updating data from unique department database systems.
  • Experience reviewing and fulfilling public records requests.
  • None of the above.
  
  08
  
  Tell us about a situation where you identified a need or opportunity before being asked and took action. What did you do, and what impact did it have?Type N/A if this does not apply.
  09
  
  Describe a time when you collaborated with a team to solve a problem or meet a deadline. What was your role, how did you support the group, and what was the outcome?Type N/A if this does not apply.
  10
  
  Do you have the ability to understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions?
  • Yes
  • No
  
  11
  
  Where did you learn of this vacancy?
  • Word of mouth
  • WorkSource
  • BUILD, RAIN, HAPPEN, VERG, LLN, DIN, WIN resource group notifications.
  • LinkedIn
  • DOL jobs pages
  • Hiring event/workshop
  • Handshake
  • careers.wa.gov
  • Indeed.com
  • Other
  
  12
  
  If you answered "other" to the preceding question, please indicate where you learned of the vacancy in the space below.
  Required Question

• About the company

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