Department Overview

Labeled a Magnet Destination Hospital designated by the American Nurses Credentialing Center, we pride ourselves in not only serving our community with the highest of accolades, but pushing a multifaceted mission that strives of excellence within the OHSU Culture.

OHSU is hiring! We offer a variety of benefits on top of joining a thriving organization:

• Medical, dental and vision coverage at low or no cost to employees
• Covered 100% for full-time employees and 88% for dependents
• Several retirement plans to choose from! – Oregon Public Service Retirement Plan and University Pension Plan, voluntary savings plans (403b and 457b)
• Up to 200 hours (equal to 25 full days) a year of paid time off
• 96 hours of sick leave a year (prorated for part-time employees)
• Commuter subsidies
• Tuition reimbursement
• Access to group life insurance, disability insurance and other supplemental benefits
• Annual Raises
• Employee discounts to local and major businesses
• Growth/Development Opportunities

We want you, apply and work with us today! https://www.ohsu.edu/

Dispatch Managers at the Oregon Health & Sciences University; manage various functions of the Dispatch unit which is a 24 hour 7 day a week operation.

The Dispatch Manager plans & organizes the operations of the Police Dispatch Unit. These duties include supervising the work of dispatchers who take calls for law enforcement services, fire, medical, emergency maintenance assistance and customer service. Responsible for the operation of Law Enforcement Computer Aided Dispatch computer systems, Radios and other technology and computer databases utilized by the department. Develops policies and procedures to ensure compliance with University, local, state and federal laws related to police records. Manages and coordinates activities of dispatchers across all shifts. Works with other criminal justice agencies to coordinate regional data sharing.

Acts as Police Department Custodian of Records. Interprets public records law and determines disclosure and non-disclosure of highly sensitive documents. Directs, plans and monitors records collection, storage, preservation, retention, retrieval and management for the department ensuring that University, City, State and Federal requirements are met. Manages the retention schedule for case files and related documents. Oversees the Records Management System. Researches and evaluates new technology for implementation in dispatch and records.

Ensures proper utilization and access of multiple law enforcement information systems Law Enforcement Data System (LEDS), National Crime Information Bureau (NCIB), Computer Aided Dispatch, and other operations systems used by dispatch.

Incumbents play a key role in the effective management of emergency situations, either directly or indirectly, and must be able to think critically and respond quickly and appropriately under stressful conditions. They are responsible for managing day to day operations, promoting a cohesive and fully functioning, positive work environment, managing incoming call volume and coordinating service dispatch activities, and play a pivotal role in the outcome of complex and large scale incidents. They are also responsible for monitoring unit performance and for process improvement; preparing reports and other written materials concerning individual and group performance; ensuring conformance with department standard operating procedures, labor contracts and user agency agreements; interpreting federal, state and local laws applicable to areas of responsibility. They may also receive and process calls from complainants and take action to correct equipment malfunctions. Ensures quality, officer safety and customer service standards are met by reviewing audio recordings of radio traffic and incoming/outgoing phone calls.

This position is responsible for providing and maintaining dispatch coverage and setting dispatch hours/schedules and may serve as a dispatcher, if needed. Represents the police dispatch in OHSU meetings and with other agencies.

Function/Duties of Position

Assign duties and responsibilities to the Dispatch unit and ensures that assignments are carried out in an appropriate and responsible manner.

• Analyze and evaluate current dispatch operations, develop and implement standard operating guidelines and practices. Take corrective action to resolve problems.
• Develop goals and objectives for dispatch operations.
• Assign and approve work; develop work plans as needed; complete performance appraisals; provide counseling; recommend action for salary adjustments, promotion, demotion, hiring, firing, and other disciplinary action, including resolution of grievances.
• Assist in the development, implementation and supervision of training for all dispatchers.

Evaluate and implement new technology and/or practices related to area of dispatch operation.

• Interpret and apply applicable federal, state and city codes and statutory regulations to police operations.
• Assist in developing, updating and implementing department security rules, policies and procedures. Formulate, monitor, evaluate, and review the effectiveness of communication emergency response procedures.
• Access the Law Enforcement Data System, FBI files, National Crime Information Center to obtain pertinent information related to Officer safety and law enforcement activities. Monitor and sort information transmitted via these systems.
• Monitor and ensure the working order of all dispatch equipment, management practices and procedures, including:
  • Computer hardware, software, and operating platforms.
  • Oregon administrative rules regarding archiving and uniform crime reporting requirements.
  • Clery Act compliance.
  • Modern office practices, procedures, and equipment.
  • Department procedures, policies, and terminology of law enforcement operations associated with communications and records.
  • Telecommunication equipment/systems; telephone, radio, pagers, CAD protocols.

Answers general information questions from the public, staff or students concerning security regulations, building locations and campus activities

• Attends and participates in all required meetings and training classes.
• Provide helpful customer relation functions with the Department staff and customers throughout OHSU. This includes, but is not limited to, informing maintenance staff and critical offices of any problems reported, changes in conditions, and interruptions of services.

Manage Lost and Found property that is the responsibility of DPS to ensure property documentation, retention, and storage

Review case files in the Record Management System for final filing and /or return to the supervisors and/or officers for corrections

Required Qualifications

• Must be able to obtain LEDS Certification within 60 days of employment

• Must be free of Criminal History with a current vehicle operations license and be able to pass a Criminal Justice background check.

• Must have High School Diploma or equivalent.

• CPR and First Aide certification required or the ability to obtain it within 90 days of hire.

• Minimum of 2 years in Law Enforcement communications or equivalent.

• Must have 2-3 years of verifiable experience in supervision or management

• Knowledge of theory, principles, practices, techniques and technology in the field of communications.

• Knowledge of the principles and practices of effective supervision especially direct critical situations and functions in a multi-task and fast paced environment, which requires a high degree of accountability.

• Ability to organize, supervises, lead, develop skills, set priorities and exercise sound independent judgment within areas of responsibility.

• Ability to exercise tact and diplomacy in dealing with sensitive, complex and confidential issues and situations
• Ability to present information clearly, communicate and coordinate effectively, both written and orally, logically and persuasively.
• Ability to evaluate the need for and assess the implementation of equipment, devices, and software as technology changes.
• Must have sound understanding of Oregon administrative rules regarding archiving and Uniform crime reporting requirements.
• Must be able to exercise independent judgment and make quick sound decisions while supervising, and be able to follow and instruct staff of OHSU Administrative and Departmental Policies, Procedures and Guidelines.
• Must be able to recognize critical security, safety and maintenance items and have the initiative to respond to them immediately.
• Must be able to relay information in concise and accurate manner, have attention to detail, work in high stress situations while remaining calm.
• Ability to give and follow direction. Intermediate computer skills with Microsoft office suite and keyboarding.

• Valid Driver’s License

• Complete NIMS 100, 200, 300, 400 and 700 within 12 months of employment.

• Compliance with Code of Conduct, Respect in the workplace and Applicable policies, procedures and agreements related to position, department or OHSU as a whole

• Must be able to perform the essential functions of the position with or without accommodation

Preferred Qualifications

• Associate degree in Records Management or related field and five years of progressively responsible records management experience, including two years in police records.

• Associates Degree in Criminal Justice or equivalent.

• At least 5 years of supervision experience in a dispatch/records environment.

• Experience in an EOC (Emergency Operations Center) and with Incident Command.

• Current LEDS Certification.
• Current Oregon Emergency Telecommunicator Certifications.

Additional Details

Salary Range: $81,619.20 - $130,374.40 per year

• Perform duties under strict timelines and stressful conditions. Mostly Dayshift with the flexibility to work evenings, weekends, and holidays, including being on-call when needed. Ability to respond to OHSU to assist during an emergency.
• Must be able to lift and carry at least 30lbs. Must be physically fit to perform the duties of the job, which include walking long distances, running or climbing stairs. May include repetitive computer operations, sitting for long hours.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.