Remote Jobs

Dispatch Specialist - Remote - Central Pennsylvania


PayCompetitive
LocationHarrisburg/Pennsylvania
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 1785
      Employer Industry: Roadside Assistance and Member Services

      Why consider this job opportunity:
      - Generous, front-loaded Paid Time Off (PTO); no need to wait until you've accrued PTO.
      - Medical, Dental, and Vision benefits provided.
      - 401(k) with up to 6% company matching; fully vested upon first contribution.
      - Earn up to 3 extra PTO days a year for volunteering in the community.
      - Free AAA Premier Membership and various discounts and perks.
      - Inclusive, open, and flexible work culture with engagement opportunities.

      What to Expect (Job Responsibilities):
      - Receive and handle requests for Roadside Assistance, ensuring timely follow-up and feedback.
      - Dispatch requests to contractors, providing relevant details about the situation.
      - Prioritize requests based on safety, urgency, and other factors to maximize effectiveness.
      - Collect, document, and communicate information accurately to members.
      - Build strong relationships with contractors to ensure prompt and reliable assistance.

      What is Required (Qualifications):
      - High school diploma or equivalent.
      - Previous customer service or call center experience preferred.
      - Superior active listening skills and the ability to interpret verbal information.
      - Ability to communicate through multiple channels, including phone and email.
      - Technical aptitude to utilize multiple computer systems simultaneously.

      How to Stand Out (Preferred Qualifications):
      - Experience in a customer service or call center environment.
      - Familiarity with the Roadside Assistance Program (RAP) rules and requirements.
      - Proven ability to achieve performance metrics and sales goals.

      #RoadsideAssistance #CustomerService #RemoteWork #EmployeeEngagement #CommunityInvolvement

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

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