Remote Jobs
Dispatch Specialist - Remote - Central Pennsylvania
This job is now closed
Job Description
- Req#: 1785
Employer Industry: Roadside Assistance and Member Services
Why consider this job opportunity:
- Generous, front-loaded Paid Time Off (PTO); no need to wait until you've accrued PTO.
- Medical, Dental, and Vision benefits provided.
- 401(k) with up to 6% company matching; fully vested upon first contribution.
- Earn up to 3 extra PTO days a year for volunteering in the community.
- Free AAA Premier Membership and various discounts and perks.
- Inclusive, open, and flexible work culture with engagement opportunities.
What to Expect (Job Responsibilities):
- Receive and handle requests for Roadside Assistance, ensuring timely follow-up and feedback.
- Dispatch requests to contractors, providing relevant details about the situation.
- Prioritize requests based on safety, urgency, and other factors to maximize effectiveness.
- Collect, document, and communicate information accurately to members.
- Build strong relationships with contractors to ensure prompt and reliable assistance.
What is Required (Qualifications):
- High school diploma or equivalent.
- Previous customer service or call center experience preferred.
- Superior active listening skills and the ability to interpret verbal information.
- Ability to communicate through multiple channels, including phone and email.
- Technical aptitude to utilize multiple computer systems simultaneously.
How to Stand Out (Preferred Qualifications):
- Experience in a customer service or call center environment.
- Familiarity with the Roadside Assistance Program (RAP) rules and requirements.
- Proven ability to achieve performance metrics and sales goals.
#RoadsideAssistance #CustomerService #RemoteWork #EmployeeEngagement #CommunityInvolvement
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