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Dispatch Specialist - Remote - Harrisburg Pennsylvania
This job is now closed
Job Description
- Req#: 2081
Employer Industry: Automotive Services
Why Consider this Job Opportunity:
- Generous front-loaded Paid Time Off (PTO) with no waiting period for accrual
- Comprehensive benefits package including Medical, Dental, and Vision coverage
- Opportunity for career advancement and growth within the organization
- Flexible remote work position with mandatory in-person meetings held several times a month
- Earn up to 3 extra PTO days a year for volunteering in the community
- Discounts and perks on travel, services, and more
What to Expect (Job Responsibilities):
- Handle requests for Roadside Assistance and coordinate services with the contractor network
- Ensure timely follow-up and feedback, addressing requests with empathy and urgency
- Prioritize requests based on safety, urgency, and other relevant factors
- Communicate effectively with members regarding problem resolution and service details
- Build strong relationships with contractors to ensure reliable assistance for members
What is Required (Qualifications):
- High school diploma or equivalent
- Previous customer service or call center experience preferred
- Superior active listening skills and ability to process verbal information
- Technical aptitude to utilize multiple computer systems simultaneously
- Ability to make logical decisions to deliver an exceptional customer experience
How to Stand Out (Preferred Qualifications):
- Experience in a call center environment or customer service role in the automotive industry
- Familiarity with AAA products and services
- Strong problem-solving skills and ability to work under pressure
#AutomotiveServices #CustomerService #RemoteWork #CareerOpportunity #CommunityEngagement
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