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Job Description
- Req#: DISPA001198
Employer Industry: Technology Services
Why consider this job opportunity:
- Salary up to $28.85/hour
- Comprehensive full-time benefits package including medical, dental, and vision coverage
- Matched 401K and company-paid short- and long-term disability
- Six weeks of paid parental leave and generous paid time off
- Opportunity to work with a diverse, multicultural team across different time zones
- 100% employee-owned company, fostering a sense of ownership and community
What to Expect (Job Responsibilities):
- Serve as the primary point of contact with field service technicians, service partners, and customers to ensure timely and successful scheduling and completion of work
- Schedule and assign onsite field technicians based on internal resource availability
- Document requirements for onsite access and communicate with customer sites accordingly
- Track support case, RMA, and dispatch processes within the internal CRM system
- Provide timely and professional responses to customer inquiries regarding the status of support cases and dispatches
What is Required (Qualifications):
- Minimum of 2 years of work experience in a similar role
- Strong organizational, problem-solving, and multi-tasking abilities
- Effective communication and interpersonal skills
- Proficiency in scheduling and dispatch coordination with attention to detail
- Excellent computer skills; familiarity with database management and Excel required
How to Stand Out (Preferred Qualifications):
- Experience managing RMA processes, global part replacements, and repair tracking systems
- Familiarity with computer hardware/server architecture
- Willingness to work overnight shifts (9:30 PM - 6 AM Central) or 3 PM - 11:30 PM Central
#TechnologyServices #Dispatcher #CareerOpportunity #EmployeeOwned #CompetitivePay
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