• Job Description

  Req#: 2917775
  Benefits:
  • Bonus based on performance
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  Job Title: District Manager
  
  
  Reports to: Regional Manager
  
  
  Status: Full Time/Supervisor/Exempt
  
  
  Job Summary
  
  
  Responsible for managing everything within the four walls for all Planet Fitness locations in a defined Planet Fitness district. District Managers will have between 4-8 locations per district, including 4-8 Club Manager direct reports.
  
  
  Essential Duties and Responsibilities
  
  
  · Maintain outstanding and consistent customer experience throughout all Planet Fitness locations within the district.
  · Operational consistency amongst all clubs within the region, including but not limited to:
  o Outstanding member experience
  o Planet Fitness and Baseline Fitness brand standards
  o Club cleanliness
  o Policy implementation
  o Weekly payroll approval
  o Front desk management
  o Facility maintenance and repair
  o Vendor and inventory
  · Responsible for hiring, coaching, developing, reviewing and potential disciplinary actions of Club Managers within district.
  · Develop and train staff to build a bench for the Club Manager positions.
  · Perform monthly club facility BER inspections and complete Club Manager monthly bonus sheets.
  · Effectively manage communication with all operations personnel within the district, including consistent communication with Club Managers
  · District PE at PF coordination and management (assist in hiring, training, and weekly planning). Track classes on a weekly basis and maintain monthly PE at PF Trainer Calls.
  · Responsible for ensuring 100% operations of all locations in a district which may require filling in as Club Manager in a situation where a club has no manager.
  · Handle all incoming email complaints and mystery shops from district location.
  
  
  District Manager Schedule
  
  
  · District manager schedules are approved by the Regional Manager monthly.
  · The expectation is that 70% of the District Managers time is spent in the clubs.
  · When not traveling or doing office work, District Managers should be working the standard Club Manager schedule in the clubs.
  
  
  Essential Behavior Requirements
  
  
  · Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
  · Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
  · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  · Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
  · Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.
  
  
  Minimum Qualifications
  
  
  · Honesty and good work ethic
  · High school diploma
  · Willingness to travel
  · At least 2-3 years of multi-unit experience overseeing a minimum of four locations at once.
  · Strong customer service skills
  · Strong communication, organizational and leadership skills
  · Basic computer proficiency
  
  
  Benefits
  • Dollars for Scholars Program
  • Employee Appreciation Program
  • Free Membership for self and one family member or friend
  • Team Member Support Team
  • Health, Dental and Vision Insurance
  • Critical Illness Insurance
  • Short Term Disability Insurance
  • Accident Insurance
  • Voluntary Life Insurance
  • Pet Insurance
  • HSA
  • Advancement Opportunities
  • Monthly vehicle reimbursement
  • Monthly cell phone reimbursement
  • Unlimited PTO
  
  
  
  Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
  

• About the company

  Planet Fitness is an American franchisor and operator of fitness centers based in Hampton, New Hampshire.

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