• Job Description

  Req#: R-20230615-0080

  Job Title: District Manager

  The North Face, a VF Company

  At The North Face we dare to lead the world forward through Exploration. We were born to Explore. We were born to Disrupt. We were born to Lead.

  The North Face is the premier exploration company in the world. Founded in the counterculture of Berkeley, CA in 1966 we have a long and storied legacy of enabling exploration, loving and protecting wild places, and creating iconic and technically advanced product.

  We believe that exploration is a mindset – both on the mountain and off the mountain – and it infuses everything we do. As a community of explorers, we stay curious about new ideas, places and people.

  Our values:

  Love wild places

  Spark curiosity

  Dare to disrupt

  Create community

  Lead with integrity

  
  By joining The North Face, you will help provide the best gear for our athletes and the modern-day explorer. You will also have the opportunity, tools and environment to more deeply explore the world around you and make meaningful, lasting connections.

  What You Will Do

  The District Manager develops, motivates, and inspires the store teams to provide excellence in merchandising presentation, customer experience, and operational efficiencies. They exercise independent judgment and discretion in developing and articulating strategies to drive an entire district’s business. This position is responsible for managing a group of stores to meet the objectives and goals of the Direct to Consumer division and enhance the brand image with both internal and external customers. The District Manager provides leadership and direction to each Store Manager and store team to create an environment that ensures customer satisfaction, maximum productivity, and profitability by translating and implementing company and brand developed business plans and strategies. They are responsible for assisting with the creation and development of individual store business plans within their district. They ensure that store leadership is properly training their staff to meet expectations set by the Direct to Consumer division and enforces company policy and procedure. Enforces company policy and procedure and establishes control-related standards and procedures.

  How You Will Make A Difference

  • Sales and Profitability: Maximizes the net profit of stores by setting direction and providing support towards achieving objectives in sales, expenses, and inventory control. Partners regularly with Retail Operations and other corporate partners to drive business and execute brand strategy. Provides regular feedback regarding sales performance and performs regular audits of store performance against objectives and recommends changes when necessary.
  • Operations: Analyzes various reports to identify ways to leverage opportunities to maximize sales. Evaluates store sales and payroll goals on a regular basis using key business reports and payroll tools. Monitors and measures financial, operational, human resources, and customer service results and holds teams accountable for achieving store and district goals through ongoing store visits. Serves as a liaison between the field organization and corporate business partners. Communicates with Store Management on a regular basis in-person, through email, during weekly conference calls, and daily calls as needed and provides clear direction regarding retail business issues. Participates in new store openings where applicable, managing and leading the opening of the store and hiring new store talent.
  • Visual Merchandising: Ensures the visual presentation and merchandising aspects of the stores are consistent with brand vision and company standards. Ensures proper training is in place to develop employees with visual and merchandising expertise in each store location. Provides regular constructive feedback to visual merchandising teams regarding visual presentation in the stores. Enforces merchandising, operational and visual direction as directed by corporate departments and provides constructive feedback on execution, successes and opportunities for ongoing improvement. Provides continuous feedback regarding competitive market analysis and execution of divisional direction.
  • Human Resource Management: Recruits, hires, trains, and develops store leadership teams ensuring a diverse applicant pool. Sets and maintains the standards for networking and recruiting efforts ensuring that store associates are qualified and able to perform to company standards, specifically customer service expectations. Ensures stores achieve optimal staffing levels and provide a quality on-boarding experience at all levels. During store visits, maintains relationships with associates at all levels reinforcing the Open Door Policy. Oversees the annual Performance Appraisal process and Personal Development Plans and provides direction and support to the Store Manager. Develops and maintains a succession plans for store leadership positions. Partners with Human Resources Business Partner as needed.
  • Brand Experience/Customer Service: Ensures excellence in customer service in all stores by modeling brand specific service standards as well as by monitoring customer feedback and responding to and addressing all customer concerns quickly. Ensures that store teams are engaging with each customer to create an authentic brand experience. Responsible for the resolution of any escalated customer service concerns in a timely manner. Leads and inspires customer-centric culture by recognizing and rewarding teams’ successes. Ensures that store teams are active brand ambassadors within the community through proactively seeking opportunities to engage with our customers and support or participate in community initiatives outside the four walls of the store.
  • Employee Relations: Monitors overall store performance and addresses concerns timely and appropriately. Responsible for ensuring the store management is delivering the brand experience to all employees through all company engagement programs. Responsible for investigating and resolving escalated employee relations issues related to performance, conduct, service, and operations in partnership with Human Resources and DTC leadership.
  • Loss Prevention and Compliance: Ensures compliance and adherence to policies and procedures, standards and practices, and company directives. Protects company assets. Ensures compliance with company safety, security, and shrink avoidance policies and programs. Partners with Loss Prevention partners to identify trends and translate strategies into action to meet district and company shrink goals.
  • Professional Conduct: Models behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand. Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others within and across districts.

  What You Bring

  • Years of Professional Experience:8
  • Associate Degree (AA) or equivalent from a two-year college or technical school; or three years related multi-store experience and/or training; or equivalent combination of education and experience preferred
  • Proven ability to meet and exceed sales and profit results
  • Proven ability to meet current and future business goals through continuous identification and development of store management talent and employee
  • Proven ability to plan and work independently while balancing shifting priorities
  • Regularly interacts with the public in an often crowded and noisy interactive store environment
  • Excellent verbal and written skills and the ability to influence business partners at all levels
  • Excellent decision making ability in a fast-paced environment
  • Able to meet performance expectations with limited supervision
  • Proficient computer skills including word processing, spreadsheets, and software programs
  • Proven ability to build and leverage relationships with peers, corporate partners, and the business community to positively impact business decisions
  • Proven ability to adapt quickly to ambiguity and new and uncharted initiatives that become necessary to succeed in the very dynamic retail world and allocate time to execute multiple tasks and changing priorities
  • Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays
  • Frequent travel (approximately 50% or more) often with little advance notice as required (including air and overnight travel)
  • 80% of time or more spent in assigned market and in stores
  • Physical Requirements:
  • Operate office equipment and technology (i.e., computers, phones, fax, copier, etc.)
  • Standing required for entire work shift
  • Bend, lift, open, and move product up to 50 pounds as needed

  Where You Will Be Located

  Denver, Colorado

  NEVER STOP EXPLORING™
  

  The North Face is a subsidiary of VF Corporation. At VF, we outfit consumers around the world with our diverse portfolio of lifestyle brands. Founded in 1899, VF is one of the world’s largest apparel, footwear and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories and distribution channels. We are committed to delivering innovative products to consumers and creating long-term value for our customers and shareholders.

  While our VF company and brands are diverse, we work together within a One VF culture to capitalize on our greatest opportunities for long-term performance. Across our company, a collaborative, global mindset differentiates our products and the unique experiences we provide to our consumers. It all adds up to a lasting competitive advantage built on harnessing the power of our differences to achieve great things together, all while positively impacting the lives of hundreds of millions of people and the world.

  VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.

  Pay Range :

  $96,000.00 USD - $144,000.00 USD annually

  Incentive Potential:

  This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

  Benefits at VF Corporation:

  You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

  Please note, our pay ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

  R-20230615-0080

• About the company

  The North Face is an American outdoor recreation products company.

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