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DMDC Tier 1 Customer Service Rep - DSO Texas (remote)
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Job Description
- Req#: 1817
Employer Industry: Government Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Competitive pay with potential for bonuses
- Comprehensive training provided, including RAPIDS Certification
- Chance to make a positive impact on service members and their families
- Must reside in Texas, creating a localized work environment
What to Expect (Job Responsibilities):
- Provide support and assistance to beneficiaries of the Defense Manpower Data Center (DMDC) according to established procedures
- Respond to customer inquiries, applying independent judgment and decision-making
- Actively listen to customers, determine their needs, and provide clear and thorough direction
- Research and process inquiries and complaints from Military Service Members via telephone or fax
- Resolve customer issues by clarifying concerns, researching answers, and implementing solutions
What is Required (Qualifications):
- High School Diploma or GED
- Must be available for an eight-hour shift from 11:30 am to 8:00 pm, Monday through Friday
- Customer service experience with strong communication and interpersonal skills
- Ability to operate a PC and mainframe databases for information research
- Must obtain Public Trust/NA CLC security clearance, with assistance from the employer
How to Stand Out (Preferred Qualifications):
- Experience in a customer service role, particularly within government or military contexts
- Familiarity with DMDC services and procedures
- Strong problem-solving skills and the ability to multi-task effectively
- Previous experience with data entry and customer relationship management
- Ability to work independently and handle unpredictable inquiries
#GovernmentServices #CustomerService #CareerOpportunity #TrainingProvided #PublicTrustClearance
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