• Job Description

  Req#: 5362463
  Salary: $76,968.00 - $89,316.00 Annually
  Location : Pierce County - Lakewood, WA
  Job Type: Full Time - Permanent
  Remote Employment: Flexible/Hybrid
  Job Number: 2026-04551
  Department: Dept. of Social and Health Services
  Division: ESA
  Opening Date: 06/09/2026
  Closing Date: 6/18/2026 11:59 PM Pacific
  Salary Information: The high end of the salary range, Step M is typically a longevity step
  
  Description
  DSHS ESA Management Analyst 4
  DSHS's (ESA) is seeking two Management Analyst 4 positions to join the Division of Program Integrity (DPI). These positions offer the opportunity to apply data analysis and performance management expertise to strengthen the accuracy, accountability, and integrity of Washington's public assistance programs.
  
  Working within a mission-driven team, you will leverage data to evaluate program performance, identify and facilitate opportunities for improvement, and support compliance with federal SNAP requirements. You serve as a key resource for leadership, helping translate complex information into insights that guide policy implementation, business decisions, and program improvements.
  
  The ideal applicant is a collaborative and analytical professional who enjoys digging into data, solving complex problems, and working across organizational boundaries. Success in this role requires connecting data and policy, enabling the agency to respond to emerging challenges and make decisions that advance strategic goals.
  
  Some of what you'll do:
  
  • Collect and monitor program data to identify trends, gaps, deficiencies, and root causes.
  • Interpret rules and regulations that impact federal requirements or program operations to ensure alignment.
  • Analyze the impacts of policy changes and proposed legislation on system performance and recommend compliance-informed strategies.
  • Using quantitative analysis and performance measures, identify where corrective action strategies are succeeding or underperforming and recommend adjustments.
  • Translate complex data into clear, actionable deliverables such as summaries, dashboards, and reports for executive audiences and provide consultative guidance on recommended actions.
  • Participate in team meetings, provide project updates, and support process design and implementation to meet DPI goals.
  • Lead or facilitate cross-functional workgroups or project teams focused on business process improvement and program performance.
  • Travel to offices and community locations to conduct program integrity activities.
  • Serve as backup to DPI Executive Leadership, when assigned.
  
  What we're looking for:
  
  • Must have experience determining eligibility for Washington's SNAP program.
  • Familiarity with Washington's SNAP Quality Control and Management Evaluation processes.
  • Ability to research, analyze, and interpret state and federal regulations and legislation related to DSHS programs.
  • Strong analytical skills with the ability to collect, organize, and analyze data to identify error trends and root causes
  • Ability to write clear, technical reports that present complex information that includes multiple data elements.
  • Experience in continuous quality improvement or performance management frameworks.
  • Experience communicating with and serving as a liaison to state partners and executive leadership.
  • Strong critical thinking, self-motivation, and the ability to manage multiple priorities, deadlines, and project responsibilities.
  • Proficiently utilize all computer programs in use by the Division of Program Integrity, such as: Barcode, ACES, ACES Online, ACES 3G, Health Plan Finder, Access, Smartsheet and MS Suite, particularly Excel.
  
  Who should apply?
  Professionals with a Bachelor's degree in business administration, public administration, law, public health, health administration, or a related field.
  
  AND
  
  Four years of experience conducting research and analyzing policies, laws, rules, or regulations or a comparable combination of graduate education and experience.
  
  Qualifying experience may substitute year-for-year for education.
  Additional information:
  
  • Pierce County employees are eligible to receive an Orca Card for transportation needs
  
  Interested?
  Please complete the online application and attach the following:
  
  • Letter of interest
  • Current chronological resume
  • Three current professional references
  Questions?
  Please reach out to and reference 04551.
  
  To learn more about DSHS, go to
  
  The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
  Supplemental Information
  Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
  
  Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
  E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
  More than Just a Paycheck!
  Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
  
  We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
  
  Read about our benefits:
  The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
  
  Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
  
  Insurance Benefits
  Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
  
  Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
  
  To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
  
  Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
  
  Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
  
  The Washington State Employee Assistance Program promotes the health and well-being of employees.
  
  Retirement and Deferred Compensation
  State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
  
  Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
  
  Social Security
  All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
  
  Public Service Loan Forgiveness
  If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
  
  Holidays
  Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
  
  Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
  
  Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
  
  Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
  
  Sick Leave
  Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
  
  Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
  
  Vacation (Annual Leave)
  Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
  
  Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
  
  Pay status includes hours worked, time on paid leave and paid holiday.
  
  As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
  
  Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
  
  Military Leave
  Washington State supports members of the armed forces with 21 days paid military leave per year.
  
  Bereavement Leave
  Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
  
  Additional Leave
  Leave Sharing
  
  Family and Medical Leave Act (FMLA)
  Leave Without Pay
  
  Please visit the State HR Website for more detailed information regarding benefits.
  
  Updated 01-07-2026

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