• Job Description

  Req#: 142739

  G eneral Summar y: T he S tore Mana ger in each store ass u mes a leade rship role with accountab i l i ty for max i m i z i ng store bu s i ness results by con s i s tently crea t i ng e xcep t i onal Customer expe r ien ces. S tore Mana gers fac ili tate achievement of bu s i ness results by pro v iding uni quely responsi ve Cu stomer servi ce, compelli ng mer chandi se presen tation, operat i onal integrit y, opti mal staf f ing and A ssoc iate develop ment. Store Ma nagers achi e ve c o mpa ny ob jecti ves and en hance the DSW brand i mage by model ing and coaching be hav i o rs that a li gn with the compa ny v a lues of A ccountabi li t y, Col laboration, Hum ili ty and Pass ion. Store Ma nagers de velop and i mplement agi le strate g ic plans to a c h i e ve bu s i ness results. Store Ma nagers are e xpe cted to foster tea mwork and col laborat i on with in th e ir stores and d i stri cts. Store Manage rs lead the effort to ensure customers expe r ience servi ce that is Fr i endl y, Helpful, Pass ionate and Real.

  Repo r ts to: District Manager

  E ssential Duties and Responsibilities:

   S tore Ma nagers en sure c u stomer sati s faction and operational excel len ce wi thin t he store by focus i ng on the foll owing:

  o S ales and S e r vice : Impl e ments f inanc i al p l ans to mainta in K PI perfor man ce. Fac ili tates con s i stent, excepti onal Customer exper ien ces th r ough the execut ion and ong o i ng devel opment of the MOD r o le. Coaches the store team on the l ink between serv i ce beh a v iors and bu sine ss res u lts. P r o v ides leade rship,

  f eedback and recog n i t ion to i mprove f inanc i al perfor man ce and suppo rt the Compa n y's Ser vi ce Mode l, Values and Mi ss i on Statement. Ensures effective com muni cation of di recti on and educat ion to the tea m. Ma inta ins opti mal staf f ing and sche dul ing wh ile be ing res pon si ve to changes in traff ic and bus ine ss trends. Respo nds to custo mer feedback w ith a sen se of urgen cy.

  o A s sociate and Team Development - Ensures all open positi ons are f i l l ed in a t i mely manne r. Recruits, hi res and on boa rds managers and a ssociate s. A s sesses team s' per for man ce on an o n -go ing ba s is and prov ides in the m o ment coa chi n g, tra i n ing and de v e l opment to sup port the gro w th of the Compa n y. See ks oppo rtuni t ies for per sonal pe r forman ce g row th and de mon strates interest in b u i ldi ng leade rship s k ill s. Man ages daily assoc iate rel ations i ssues and annu al pe r forman ce revi ew process.

  o M erchandising: E nsures store appearance and v i sual standa rds /presen tation c ons i stent wi th t he D SW brand i mage. Res ponds to bu s i ness trends by com m uni cat ing information to Di str i ct M ana ger as need ed. Ensures store is compliant with estab li s hed ”B rand E xpe r i ence” stan dards.

  o O perations: M an ages resou rces to max i m i ze f inancial goa l s. L eads by example and fosters knowledge and integ r i ty with regard to c o mpli ance w ith compa ny po l i cy in all prac t i ces. E ffectiv e ly uses resou rces and bu s i ness pa rtners to re sol ve i ssues with a sen se of pa ss i on. Recog n i zes w hen to chan ge strategic di rection to attain and susta in max i m um results. E ducates team on the l ink be tween ope rat ional integ ri ty and its’ i mpa ct on fac il itat i ng an exception al Customer expe r i ence. O versees daily store clea n i ng, recover y, mainte nan ce and i n ventor y. Uses monthly Ops A sses s ment to ident i fy and correct operati onal de f i c ien cies in the store. Ensures trai n i ng is condu cted rega r d i ng LP and Safety standa rds.

  o Ot her Duties - Performs other du t ies as ass igned by the D i stri ct or Re g ion al Manager.

  Required Skills and Competencies:

   P r oven record of dri vi ng re sults

   E xc el lent verbal and w r itten communi cati on sk ills

   P r oven ab i l i ty to moti vate othe rs

   Customer servi ce sk ills

   T i m e management s k ills

   P r ofess ion a li sm

   B as ic computer s k ill s, incl udi ng e- mail, MS Word or other word process ing program and E xcel or other spreadsheet program

  P h y sical Demands:

   T he ph y s i c al demands of the job inc l ude:

  o Mo v i ng and stand ing, incl udi ng mov ing around the sto re to a ss i st customers and assoc iate s. Mu st have the abi li ty to spend up to 100% of work ing ti me stan d i ng or mov ing around the register area, the s a les f loo r, and the stock roo m.

  o Li fting, inc lud i ng t he abi li ty to l i ft up to 50 po unds on an occas ion al to freque nt bas is.

  o P h y s i c al acti v ities include hol d ing a scan n i ng gun, k e y ing and process ing regi ster tran sacti ons; l i fting and

  bagg i ng merchandi se, be ndi ng, stooping, pu s h ing, pul li ng, cl i mbing, stretch ing, and rea c h i ng on a

  f r equent bas i s.

  o Finger de xter i ty (ab i l i ty to aff ix pri ce ti c kets, to w r i te information on pre-ti c keted i tems and to ope rate m is cellaneous de vi ces such as stap lers, scan n ing dev i ces and accessorie s, etc.). May invol ve operati ng an e lectron ic te r m inal to co mplete sales transacti ons and receive cash, che c k s, c redit cards, or other cash sub stitutes f r om customer s.

• About the company

  One of North America’s largest designers, producers and retailers of footwear and accessories. DSW – Shoe Company – Shoe Warehouse – Camuto Group

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