• Job Description

  Req#: R1031802

  More than you expected

  Grant Thornton UK LLP is part of a global network of independent audit, tax and advisory firms, made up of some 58,000 people in over 135 countries. We're a team of independent thinkers who put quality, inclusion and integrity first. All around the world we bring a different experience to our clients. A better experience. One that delivers the expertise they need in a way that goes beyond. Personal, proactive, and agile. That's Grant Thornton.

  Job Description:

  Dynamics CRM Manager

  Any UKGT location considered, hybrid/home working available

  NEW GROUND WON’T BREAK ITSELF.

  Every day our teams help people in businesses and communities to do what is right and achieve their goals.

  We are seeking an experienced CRM Manager to support the implementation, and management of our Microsoft Dynamics 365 sales platform within Grant Thornton. The CRM Manager will play a key role in our relationship management approach, enhancing and streamlining business processes, developing reporting and KPIs and supporting our data governance strategy, all of which underpins our growth strategy.

  We are at a pivotal moment in the implementation of the new CRM platform which is complex and strategic priority for the firm and is part of a wider business transformation programme. Taking the business forward with digital and data at the foundation of what we do, this is a fabulous opportunity to be at the centre of this programme and the role is critical to its success.

  We’re happy to talk flexible working and consider reduced hours and job shares, we’ll support you to balance your work and life.

  A look into the role

  As a CRM Manager within our Markets and Clients data team, you will:

  • Be a key role within the Project team implementing Dynamics 365 sales - oversee the administration, configuration, and maintenance of the Dynamics CRM system, ensuring optimal performance and user experience.

  • Manage the transition of the CRM team – lead the day to day running of the CRM team, support the team with their development and transition to the new platform.

  • Integration and Automation - collaborate with IS and other departments to integrate Dynamics 365 sales with other business systems, enhancing data flow and process efficiency.

  • User Training and Support - provide training and ongoing support to CRM users, ensuring proficient use of the system's features and functionalities.

  • Data Management and Quality - work closely with the Data governance team to maintain accurate and high-quality client and target data.

  • Vendor Management - manage relationships with CRM solution providers, consultants, and vendors to ensure ongoing support, updates, and enhancements.

  Knowing you’re right for us

  Joining us as our CRM Manager, the minimum criteria you’ll need is proven experience of implementing and managing Microsoft Dynamics 365 sales in a professional services or similar environment. You will need to have strong knowledge of CRM concepts and principles and experience with CRM customisation, configuration and workflow automation.

  It would be great if you had some of the following skills, but don’t worry if you don’t tick every box, we’ll help you develop along the way.

  • Leading by example and coaching a happy and highly motivated team of experts to success, people manager for CRM team.

  • Strong communication and interpersonal skills to work effectively with cross-functional teams.

  • Relevant certifications in Microsoft Dynamics CRM are a plus.

  • Strong understanding of Marketing Automation principles (esp. Marketo/MS Dynamics) and its practical application would be advantageous.

  • Have strong core project management skills, demonstrating the ability to manage projects from end to end to timescale and positive outcome.

  Knowing we’re right for you

  Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people, we never settle for what is easy, we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential.

  Our open and accessible culture means you’ll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them. That’s why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work.

  Beyond the job

  Life is more than work. The things you do, and the people you’re with outside of work matter, that’s why we’re happy to look at flexible working options for all our roles, and we’ll always do our best to keep your work and life in balance.

  The impact you can make here will go far beyond your day job. From secondments, to fundraising for local charities, or investing in entrepreneurs in the developing world, you’ll be giving back to society. It’s that drive to do the right thing that runs through our every move, grounded in our CLEARR values – Collaboration, Leadership, Excellence, Agility, Respect and Responsibility.

  We’re looking for people who want to contribute, spark fresh ideas and go beyond expectations. People who want to be able to proudly do what’s right, for the firm, our clients, our people and themselves. It’s how it should be.

• About the company

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