• Job Description

  Req#: ZnqGfyDLOghV
  About the Job
  
  Role Summary:
  
  The Assistant Project Manager (APM) supports the Legal Technology Project Management team by providing client-facing coordination, administrative support, and first line responsiveness across matters. The APM role is designed to increase overall delivery capacity, improve client experience, and allow Project Managers to support a larger client base without increasing utilization.
  
  While primarily a supporting role, APMs may, over time, independently manage defined transactional matters and internal matters as experience and performance allow.
  
  Key Responsibilities:
  
  Client & Matter Support:
  
  
  • Serve as a client-facing support resource, primarily in a supporting capacity to the assigned Project Manager.
  • Provide first-level client responses, including acknowledgments and procedural updates, to support SLA compliance.
  • Draft client communications using approved templates and PM direction; submit for review when required.
  • Send kickoff emails using standard templates (APM does not lead kickoff calls).
  
  
  Matter Administration:
  
  
  • Create and maintain matters and tasks in Agility Blue.
  • Maintain matter documentation, notes, and instructions as directed by the PM.
  • Support evidence tracking and administrative hygiene under PM guidance.
  • Assist with client follow-ups and delivery-related communications.
  
  
  Workflow Coordination (Non-Supervisory):
  
  
  • Assist with internal coordination by following up with Analysts on timelines and status.
  • Act as a coordination and communication bridge without assigning work, enforcing SLAs, or performing quality control.
  • Escalate issues through the assigned Project Manager per established escalation paths.
  
  
  Transactional Matter Ownership (Progressive Responsibility):
  
  
  • Over time, may independently manage defined transactional matters, characterized as:
    • Low dollar value, one-off matters
    • No hosting component
    • Limited in scope
    • Not first-time engagements or expansion opportunities
    • Internal matters assisting the print shops
    • Initially, transactional matters will retain PM oversight.
    • With demonstrated performance, APMs may manage these matters independently without assigned PM oversight.
  
  
  Performance Expectations:
  
  Success in the role is measured primarily through:
  
  
  • PM feedback on support quality and effectiveness
  • Reduction in PM utilization pressure while supporting more clients
  • Improved Time-to-Reply, driven by APM ownership of first-level responses
  • Faster client acknowledgments and kickoff communications
  
  
  APMs are expected to proactively respond to client emails approaching SLA thresholds to help prevent breaches and improve overall team responsiveness.
  
  Skills & Experience:
  
  
  • Background in technical eDiscovery workflows or legal technology
  • Strong written communication skills and attention to detail
  • Familiarity with Relativity and core eDiscovery concepts preferred
  • Comfort in a client-facing coordination role
  • Ability to follow established templates, workflows, and escalation procedures
  • Relativity Certified Administrator (RCA) is encouraged, particularly for APMs pursuing progression into PM roles.

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