• Job Description

  Req#: 127785

  Job Details

  Job Location: Commissary (COM) - Stafford, TX

  Salary Range: Undisclosed

  Description

  Position Title: eCommerce Manager

  Department: Barbeque Hall of Flame

  FLSA Status: Exempt

  Supervisor: Director of Supply Chain & Production

  Direct Reports: Customer Service Supervisor, Warehouse Coordinators

  Job Objective:

  Lead Hall of Flame by managing the day-to-day operations, ensuring that the team operates efficiently and effectively in the rapidly changing digital landscape. This role implements the plan laid out by the Brand Department for sales growth, ensures all orders are fulfilled, and is responsible for all costs associated with the business. Also responsible for management of storage warehouses owned by Goode Company.

  Duties and Responsibilities:

  • Serve as liaison and primary point of contact within the eCommerce department with the Brand Department. This role acts as a project manager to evaluate, test, develop, and manage eCommerce initiatives.
  • Update product information and content on the website when needed.
  • Provide insight into current best practices for eCommerce fulfillment and identify new areas of opportunity. This includes comparing vendor pricing, creating storage plans for holiday seasons, and production line changes.
  • Build and direct a cohesive team to grow the eCommerce business.
  • Manage payroll for Hall of Flame employees.
  • Partner with the warehouse to ensure optimal synergy between the teams.
  • Manage temp agencies, and their employees, to accommodate seasonal increase in business.
  • Manage order processing, shipping and returns. Assist warehouse supervisor with shipping preparation, as needed, including shipping label creation and printing.
  • Maintain and update training materials for seasonal workers.
  • Provide training for seasonal employees to ensure they are adequately equipped to properly assist customers prior to holiday season transactions beginning.
  • Maintain and order all office supplies, packing supplies, and janitorial supplies.
  • Manage inventory levels and target areas of waste.
  • Create/produce management reports for daily and monthly sales, customer history, and any other valuable reports that can be gathered from data in the eCommerce platform. Ensure that all daily sales reports have any variances accounted for.
  • Manage incoming invoices by approving, coding, and importing into accounting software in a timely manner.
  • Serve as the liaison to other restaurants for all HOF needs.
  • Manages the inventory, care, and transfer of items in storage warehouses.
  • Other duties as assigned.

  Qualifications, Knowledge, Skills and Abilities:

  • Bachelor’s degree preferred; High School Diploma or equivalent, required.
  • Experience with B2C and B2B sales in some environment.
  • Demonstrated strong business judgment and decision-making skills; ability to identify, prioritize, and articulate high impact initiatives.
  • Experience in financial aspects of a business including budgets, inventory, and forecasting.
  • Has worked with shippers such as UPS or FedEx.
  • Working knowledge of eCommerce technology.
  • Dynamic, fast paced individual with strong communication, organizational, planning, and analytical skills.
  • Great interpersonal skills, and experience in solving customer issues and having employee corrective action conversations.
  • Experience managing staff up to 40+ people.
  • High degree of independence in completing work assignments and making decisions concerning varied areas of human resource administration.
  • Has a working knowledge of Microsoft Office applications, particularly Outlook, Word, PowerPoint, and Excel.
  • Must have a valid driver’s license.
  • Ability to travel within the Houston area, if needed.
  • Authorized to work for any employer in the United States.
  • Ability to pass a thorough background check and drug test.
  • Bilingual Spanish a plus.
  • Willing to work weekends/holidays when necessary.

  
  

• About the company

  We believe in the tried and true. The homemade. The handcrafted. Food that’s as genuine as we are – and as satisfying as the thirty-five years we’ve spent curating the tastiest blend of Texas culture and cuisine around. As a family-owned and operated business, we take the craft of serving the finest Texas fare very seriously. In fact, our barbeque pits haven’t stopped smoking since we first opened our doors in 1977 – because we figure when you’re in it for the long haul, no shortcut’s worth taking. Which is why barbeque’s only the tip of the tongs when it comes to Goode grub. Our fresh Gulf seafood, taqueria joint, and live music palace are also unique culminations of our family traditions – ones we’ve been heartily dishing out for decades.

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