Remote Jobs
EHR Helpdesk Analyst 3rd Shift (Remote)
What's your preference?
Job Description
- Req#: mIiPaQf42qvK
Employer Industry: Healthcare IT Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible remote work opportunity
- Work with a leading electronic health record (EHR) system to enhance patient care
- Collaborative environment with clinical and technical teams
- Chance to contribute to the stability and usability of critical healthcare applications
What to Expect (Job Responsibilities):
- Provide support for Epic applications, workflows, access, printing, and integration issues
- Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems
- Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems
- Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs)
- Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques
What is Required (Qualifications):
- Minimum of 2 years providing Epic technical support in a healthcare or clinical environment
- Proficient with ServiceNow or other enterprise ticketing systems
- In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts)
- Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk)
- Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM)
How to Stand Out (Preferred Qualifications):
- 2+ years of experience in a healthcare or clinical environment
- Additional certifications in related healthcare IT systems or applications
#HealthcareIT #EpicSupport #RemoteWork #CareerGrowth #TechnicalSupport
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.